Crystal Dixon-Wright
Midway,FL
Summary
Recognized for leadership skills in areas of customer service, financial performance and leadership index. Vast clinical background with adults and geriatrics.
Methodical director with several years of comprehensive experience overseeing daily operations of company or organization. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures.
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
21
21
years of professional experience
Work History
Director-Remote
Amedisys Home health
01.2021 - Current
- Ensures efficient, accurate, and timely operation of the payroll function and compliance with payroll and timekeeping policies
- Ensures accurate and timely billing processes by reviewing patient charts for compliance/accuracy with all billing requirements before billing
- Promotes compliance with all fiscal intermediary and/or other third-party payors, through education, coaching, and other assistance, as necessary
- Maintains current knowledge of, and ensures compliance with all federal, state and local regulations in relation to billing processes
- Oversees and provides direction to the records Coordinator to ensure quality and accuracy of medical records information
- Participates in screening, interviewing, and making appropriate hiring decisions for Records Coordinator
- Performs various human resource functions in compliance with care center policies and procedures
- Accountable for ensuring compliance with all new and current employee documentation required by Human Resources and regulatory agencies
- Ensures appropriate orientation is provided for all new staff
- Monitors systems, identifies problem areas, and develops and implements action plans as necessary in relation to office operations
- Responsible for reconciliation of petty cash/expenses for care center
- Processes Accounts Payables according to care center policies and procedures.
Manager /Billing-Remote
KWB Pathology Associates
01.2017 - 03.2020
- Contract Billing, invoice charges for the Medical Examiner’s office etc
- Bill charges for all the hospitals in Tallahassee
- Bill charges for Dermatology offices in Tallahassee and Panama City
- Post payments for Florida Blue, UHC, MCR, etc
- Oversees 19 employees
- Checks ICD-10 codes for accuracy, and checks doctors’ perception to make sure everything is being billed correctly
- Holds staff meeting once a week to go over goals for the business and how to help the company grow
- Meets with the administrator weekly to go over the goals for the billing department
- Checks the A/R monthly to make sure the business is growing.
Manager/Billing
American Health Imaging
01.2009 - 01.2016
- Checks in and outpatients, gets authorizations retro auths
- Handles medical records, takes payment, calls insurance to verify insurance
- Answers questions from applicants regarding the application process
- Prepares charts for the next day, pulls charts for the next day
- Calls patients back to screen them before they get their MRI/CT
- Checks patient chart to make sure the order matches the type of scan
- Checks blood work to make sure the patient is safe to get the MRI/CT contrast
- Puts data into the computer for the RAD’s to read STAT etc
- Posts charges, files claims for insurance, makes sure all cpt codes, and ICD-9 diagnostic information is correct
- Supervises 15-20 employees
- Handles marketing for the business.
Office Personnel/Customer Service
Lafayette Chiropractic Clinic
01.2006 - 01.2009
- Answers multi-line phone of patients, potential patients
- Researches usage information from government agencies for billing purposes
- Contacts patients on past due accounts for collection and/or payment arrangements
- Assists customers with checking in and out insurance verification
- Creates office memos, and correspondence to customers regarding account information
- Gets authorizations for patients that were coming in.
Manager Customer Service Representative
Kelly Services
01.2004 - 12.2005
- Answers all inquiries of nationwide providers and beneficiaries of federal black lung program
- Provides information regarding enrollment and program qualifications
- Advises beneficiaries and providers on claim status
- Processes claims in accordance with federal guidelines within 28-day turn-around
- Demonstrates the ability to follow tactful instructions, resulting in customer satisfaction
- Ability to work in a fast-paced environment that involves commitment, communication, and accuracy.
Manager Customer Service Representative/Benefits Department
ACS
08.2003 - 07.2004
- Handles all incoming phone calls of state of Florida employees
- Assists employees with benefits enrollments, selections, and cancellations
- Advises customers of differences, similarities, benefits and disadvantages of HMO and PPO health plans
- Completes five-week training course in Benefits Administration
- Provides employees with rules and guidelines for health, dental, vision, flexible spending accounts, and other supplemental insurances
- Manages 15-20 employees
- Trains new employees
- Runs Customer service Training
- Markets for the business to bring new business in.
Education
Associate of Arts General Transfer -
Tallahassee Community College
Tallahassee, FL04.2009
Skills
- Leadership skills
- Customer service
- Financial performance
- Clinical background
- Adults
- Geriatrics
- Project Management
- Budget Control
- Business Administration
- Operations Management
- Hiring and Retention
- Budget Management
References
- Demetris Thomas, 850-980-2497, Manager
- Antrine Long, 850-241-3331 Co-worker
- Raven Diggs, 850-933-6082, Manager
Timeline
Director-Remote
Amedisys Home health
01.2021 - Current
Manager /Billing-Remote
KWB Pathology Associates
01.2017 - 03.2020
Manager/Billing
American Health Imaging
01.2009 - 01.2016
Office Personnel/Customer Service
Lafayette Chiropractic Clinic
01.2006 - 01.2009
Manager Customer Service Representative
Kelly Services
01.2004 - 12.2005
Manager Customer Service Representative/Benefits Department
ACS
08.2003 - 07.2004
Associate of Arts General Transfer -
Tallahassee Community College