Alexandria Ellison
Conyers,Georgia
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.
Overview
14
14
years of professional experience
Work History
Claims Manager (Remote)
State Farm Insurance
11.2023 - Current
- Sales
- Provide outstanding customer service
- Manage and save accounts
- Train New employees
- Assessed team proficiencies, identifying and targeting areas for improvement.
- Led department meetings to build team cohesiveness and coordinate projects.
- Data Entry Specialist
- Tech Support
Transportation Dispatcher
Amazon
Duluth, GA
03.2012 - 08.2023
- Coordinated transportation schedules to optimize delivery times and resource allocation.
- Monitored real-time traffic conditions, adjusting routes for efficiency and timely arrivals.
- Responded promptly to emergency situations, dispatching services to ensure public safety.
- Utilized advanced communication systems for seamless information exchange between drivers and management.
- Maintained detailed logs of dispatch activities, ensuring compliance with regulatory standards.
- Developed training materials for new dispatchers, enhancing onboarding process and operational knowledge.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Education
High School Diploma - Business Management
Gwinnett Technical
Skills
- Microsoft Excel Proficient
- Interpersonal skills
- Leadership skills
- Decisiveness
- Detail-oriented
- Multi-tasking mastery
- Strong communication skills
- Excellent clerical knowledge
- Issue and conflict resolution
- Staff development
- Project management
- Staff training and development
- Dependable and reliable
- Excellent multi-tasker
- Superior communication skills
- Effective team player
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Strategic planning
- Shift scheduling
- Policy implementation
Timeline
Claims Manager (Remote)
State Farm Insurance
11.2023 - Current
Transportation Dispatcher
Amazon
03.2012 - 08.2023
High School Diploma - Business Management
Gwinnett Technical