Crystal D. Johnson

Experienced with surgical instrumentation and sterile techniques, essential for assisting in surgical procedures. Utilizes knowledge of aseptic techniques to maintain sterile environments and ensure patient safety. Track record of effectively communicating and collaborating with surgical teams to enhance operational efficiency.

• Dean's List
• AAMA Certified
• CLIA Certified
• HIPPA Compliant
• CBCS
• BLS

• Certified Medical Assistant, Tryon Medical Partners, Charlotte, NC, 07/01/22, current, Assist a team of nurses, and nurse practitioner with acute patient care needs, Ordering/performing injections, lab orders, point of care tests, Performing EKG's, PFT's, nebulizers, Communicating and assisting patients with prescription refills, lab orders, scheduling appointments and portal messaging via EMR
• Patient Care Coordinator, Larry F Berman MD, PC, Charlotte, NC, 11/01/20, 07/31/22, Work closely with the department managers, providers, staff members and the referral department, Maintains DM data and performs weekly reporting to the care teams within the markets and telephonic staff to assist with management of case loads, Assists with Performance Improvement activities, Demonstrates clinical leadership as evidenced by previous work-related activities and work performance, Provides first line feedback to staff on performance, Act as a resource and provides oversight, guidance, and assistance to support functions assigned to non clinical staff, Assist with special projects and other duties assigned by management, Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas
• Patient Services Representative, Instride, Concord, NC, 08/01/18, 09/30/20, Achieved high performance evaluations for call handling ability and quality of services provided to patients in a fast paced, high volume call center, Assisted patients with all aspects of insurance billing resolution or payments and documented any information or conversations in the computer regarding the patient's account, Understand the importance of dealing with confidential information, Resolved problems or escalated to managers as needed-able to diffuse intense situations and frustrated callers
• Front Office Coordinator, Premier Spine Pain and Rehabilitation, Charlotte, NC, 01/01/18, 07/31/18, Greet patients and visitors in a courteous and friendly manner, Screen calls, arranges appointments and referrals, Prepare new records, files, and maintain records, Prepare billing packets of each day for billing department, Perform insurance verification, Take clear and concise phone messages, Collect co-payments, deductibles and inquire on previous balances, Prepare charts for the next day, Maintain order and file charts, Create new patient packets and charts, Keep front area neat and tidy at all times, Distribute incoming reports and correspondence and files in patient charts or present to professional staff
• Medical Biller, Compleat Rehab, Gastonia, NC, 11/01/17, 11/30/17, Prepare daily payment batches, both manual and electronic payments, Review and reconcile posted payment batches on a weekly basis, Review patient bills for accuracy and completeness, and obtain any missing information, Review and work from developed aging and denial reports for re-submission of claims to the correct insurance carrier, Review pre-authorizations as required for procedural payment, Recheck eligibility and benefits verification for outstanding dates of service, Ensure compliance with standard procedures and policies in performing job operations
• Clinical Nurse, Orthocarolina, Rock Hill, SC, 03/01/17, 10/31/17, Patient Assessment, Splinting and casting, Electronic Medical Records applications, Handle Inbound Call
• Biometric Screener, Quest Diagnostics, Charlotte, NC, 06/01/16, 03/31/18, Health Management, Customer Service, Cholesterol and Diet Counseling, Blood pressure, height, weight BMI, Guided patients, as well as assisted physician with infertility needs of clients, Assisted with medical treatment, Handle Inbound Calls
• Infertility Nurse, Reach Reproductive Endocrinology, Charlotte, NC, 03/01/15, 08/31/15, Guided patients, as well as assisted physician with infertility needs of clinics, Provide medical treatment, Blood Draws
• Medical Technician, RHA Howell Center, Charlotte, NC, 07/01/12, 03/31/15, Cared for 128 consumers in an ICF-MR level facility, Provided some medical care, Administered Medication
• Floating Nurse, Detroit Medical Center, Detroit, Michigan, 05/01/11, 01/31/12, Urology, gynecology, cardiology, geriatrics, infectious disease, internal medicine, family practice, EENT, Harper Hospital, Hutzel Hospital, Rehabilitation Institute of Michigan, Compuware.
• Certified Medical Assistant, Woodland Urgent Care, Detroit, Michigan, 01/01/04, 11/30/06, Assisting in the administration of venipunctures, injections, IV, writing prescriptions per physician request, administration of medications, EKG's, PFT's, X-rays, preparation of splints, assistance of outpatient procedures, administrative responsibilities, ordering supplies.
• X-ray/stress test/Echo Tech, Northland Radiology, Southfield, Michigan, 07/01/03, 01/31/04, Assisting with barium studies and mammograms, X-rays, stress testing for Cardiac Patients, CAT Scans, cardiovascular technology, IV, administrative responsibilities, ordering supplies.