Crystal Djordjevic
Savoy,IL
Summary
Highly analytical and adaptable professional with exceptional communication and teamwork skills. Eager to contribute to the success of a dynamic team. Committed to further developing professional skills. Brings a positive attitude and strong dedication to continuous learning and growth with a passion for educating.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Point of Service Auditor/Educator
Health Alliance Medical Plans
Urbana, USA
03.2012 - Current
- Provided detailed documentation on HCC diagnostic coding audit findings, facilitating swift corrective action when necessary.
- Developed and facilitated Risk Adjustment/HCC documentation and coding education to providers: PowerPoints, webinars, and fliers
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards such as the OIG work plan.
- Delivered monthly coder education: requested CEUs from AAPC, arranged topics and speakers
- Proficient in Excel, Word, PowerPoint, Encoder, Epic, and SharePoint
Patient Accounts Representative
Carle
Urbana, USA
02.2007 - 03.2012
- Collected payments, calculated estimates, and submitted insurance claims
- Advised Medicare of updates and corrections via conference calls with the patient
- Explained billing statements and insurance benefits
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
Counseling Center Paraprofessional
UIUC Counseling Center
Urbana, USA
01.2005 - 05.2006
- Facilitated workshops on time management, body image, and relationship status
- Trained in counseling as a Counseling Center Paraprofessional at UIUC; broadened understanding of personal culture and privilege
Education
Medical Billing and Coding -
Parkland College & MK Education
Champaign, IL09.2011
Bachelor of Science - Psychology
University of Illinois At Urbana-Champaign
Champaign, IL12.2006
Skills
- Meticulous Attention to Detail
- Effective Team Engagement
- Audit reporting
- Analytical Decision-Making
- Critical thinking
- Data-Driven Problem Solving
- Sound Ethical Judgment
- Proficient in Microsoft Office
- Employee Development
- Effective Presentation Skills
Activities
AAPC Urbana Chapter, Urbana, IL, President, 01/01/24 - present
Certification
- Certified Professional Coder (CPC)
- Certified Documentation Expert Outpatient (CDEO)
- Certified Risk Coder (CRC)
Timeline
Point of Service Auditor/Educator
Health Alliance Medical Plans
03.2012 - Current
Patient Accounts Representative
Carle
02.2007 - 03.2012
Counseling Center Paraprofessional
UIUC Counseling Center
01.2005 - 05.2006
Medical Billing and Coding -
Parkland College & MK Education
Bachelor of Science - Psychology
University of Illinois At Urbana-Champaign
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