CRYSTAL D. LOVE
PROSPECT PARK,PA
Summary
Dynamic sales professional with expertise in optimizing the sales process to drive revenue growth and enhance customer satisfaction. Proven track record in effectively managing various tasks to ensure efficient patient care and seamless service delivery. Highly skilled in collaborating with cross-functional teams and implementing process improvements. Committed to delivering exceptional results in a fast-paced sales environment.
Overview
19
19
years of professional experience
Work History
BIOLOGICS SPECIALIST
Optum infusion pharmacy
Plymouth Meeting, PA
07.2023 - Current
- Build and maintain strong relationships with healthcare providers, payers, and clinical staff to grow the client base.
- Partner with outside sales representatives and internal teams to support territory growth and meet sales targets.
- Manage and
- Following up on leads and qualifying opportunities.
- Conducting phone calls, emails and in-person visits to prospects and existing clients.
- Manage a caseload of 300+ active patients between Pennsylvania and Ohio
- Coordinate the onboarding of pending patients into home infusion therapy, ensuring timely initiation of care and seamless transition from referral to treatment.
LEAD STAFFING SPECIALIST
TRINITY HEALTH AT HOME
SPRINGFIELD, PA
10.2013 - 07.2023
- Managed and adjusted the HHA delay log and HHA productivity report to identify areas for improvement, resulting in enhanced sales performance and increased customer satisfaction.
- Worked closely with the HHA clinical manager to prioritize patients and assign them to the most suitable aides, ensuring personalized care and exceptional service.
- Updated and adjusted payroll and PTO hours for all aides and private duty nurses accurately and promptly, ensuring streamlined compensation processes and high employee satisfaction.
- Maintained the private duty nurses' patient calendar, making necessary adjustments to ensure optimal coverage and uninterrupted service to clients.
- Provided timely assistance to aides, effectively managing cancellations, and adding new patients to meet their daily productivity goals, resulting in improved sales metrics.
- Continuously evaluated and enhanced the sales process efficiency and effectiveness, implementing strategic improvements to drive sales growth and maximize revenue.
PHARMACY TECHNICIAN
PATHMARK PHARMACY
PHILADELPHIA, PA
08.2007 - 10.2013
- Overseeing ordering supplies through McKesson for the entire pharmacy, ensuring seamless operations and inventory management.
- Managed prescription filling and verification processes to ensure accuracy and patient safety.
- Proactively contacted doctors for prescription refills, demonstrating strong communication skills and maintaining positive relationships with healthcare providers.
- Assisted in counting and labeling all incoming prescriptions and refills, ensuring accuracy and compliance with pharmacy regulations.
Education
G.E.D -
SOMERTON WOMEN’S PROJECT
PHILADELPHIA, PASkills
- Sales force
- Carelink Cloud
- Office 365
- Sales Process Management
- Cross-functional Collaboration
- Task Coordination
- Problem Solving
- Adaptability
- Data Analysis
- Time Management
- Attention to Detail
- Customer relations
Timeline
BIOLOGICS SPECIALIST
Optum infusion pharmacy
07.2023 - Current
LEAD STAFFING SPECIALIST
TRINITY HEALTH AT HOME
10.2013 - 07.2023
PHARMACY TECHNICIAN
PATHMARK PHARMACY
08.2007 - 10.2013
G.E.D -
SOMERTON WOMEN’S PROJECT