Crystal D. Moore
Moore CMR Commerical Cleaning
Sterling Heights,MI
1
Certification
12
years of professional experience
Healthcare management professional with comprehensive background in overseeing medical office functions. Proven expertise in improving operational efficiency and fostering collaborative work environment. Known for adaptability and reliability in dynamic settings, with solid focus on patient care and administrative excellence.
Work History
Co-Founder
1 Year 6 Months- Developed operational protocols to enhance service efficiency and client satisfaction.
- Led training programs for staff, improving service quality and retention rates.
- Streamlined supply chain processes to reduce costs and improve resource allocation.
- Established quality control measures to maintain high cleaning standards across all contracts.
- Implemented eco-friendly cleaning practices, aligning services with sustainability goals.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
Clinic Manager
5 Years 1 Month- Built and maintained strong working relationships with nephrologists and care teams, supporting engagement across clinical and operational initiatives.
- Generated actionable insights on patient access, reimbursement trends, and treatment barriers to inform operational and care delivery strategies.
- Partnered with physicians and leadership to improve patient flow, optimize scheduling, and enhance clinic performance.
- Analyzed claims, coding (ICD-10/CPT), and reimbursement patterns to identify trends impacting financial performance and patient access.
- Led initiatives to improve documentation accuracy and compliance, supporting efficient claims processing and reduced denials.
- Identified barriers such as prior authorizations and insurance delays; collaborated with stakeholders to implement solutions improving care continuity.
- Provided strategic recommendations based on data analysis to support decision-making and operational improvements.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
Sleep Medicine Practice Lead
2 Years 10 Months- Supported launch of a new clinic location, collaborating with physicians and leadership to establish workflows and care delivery processes.
- Engaged directly with providers and patients to support treatment adherence and optimize patient outcomes.
- Coordinated care delivery for 100+ patients monthly, identifying trends in adherence and access challenges.
- Partnered cross-functionally with clinical and administrative teams to improve documentation, coding accuracy, and workflow efficiency.
- Trained and onboarded staff, ensuring consistent execution of clinical and operational standards.
- Assisted healthcare providers with clinical procedures, ensuring adherence to safety protocols.
- Educated patients on treatment plans and medication instructions to promote understanding and compliance.
- Trained new staff on operational procedures and best practices, fostering a supportive learning environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Senior Medical Assistant
6 Years 8 Months- Built strong relationships with nephrology providers and patients, serving as a key point of coordination across clinical workflows.
- Supported patient engagement and education, improving adherence and overall experience.
- Identified workflow inefficiencies and contributed to process improvements that enhanced clinic operations and patient throughput.
- Coordinated insurance verification, prescriptions, and care logistics, ensuring seamless patient experiences.
- Assisted in developing patient education materials to improve understanding of treatment plans.
- Implemented electronic health record (EHR) updates, ensuring accurate and timely documentation of patient information.
- Conducted comprehensive patient assessments, collecting vital signs and medical histories for physician review.
- Increased clinic productivity by training new medical assistants in proper techniques and best practices.
- Enhanced patient care by efficiently managing medical records and maintaining strict confidentiality.
Education
Medical Assistant Certificate
- Nursing Coursework
Obtained 24 credits
High School Diploma
Skills
Engagement & Relationship Building
Nephrology & Chronic Kidney Disease (CKD) Expertise
Healthcare Insights & Trend Analysis
Cross-Functional Collaboration
Patient Access & Barriers
Clinical Workflow Optimization
Revenue Cycle & Reimbursement
Knowledge Data-Driven Decision Making
Compliance & Regulatory Awareness
Accomplishments
2022 Success Launch of MHP Nephrology
2021 Henry Ford Sleep Clinic "Employee of the Month"
2018 Michigan Kidney Consultants "Employee of the Year"
Certification
Medical Assistant Certificate
Eagles Compliance Training
Languages
English (Highly Proficient)
Timeline
Co-Founder
Moore CMR Commerical Cleaning
01.2025 - CurrentRead More
Sleep Medicine Practice Lead
Best Choice/ Henry Ford Health System
08.2021 - 06.2024Read More
Clinic Manager
Michigan Healthcare Professionals-Nephrology
11.2020 - 12.2025Read More
Senior Medical Assistant
Michigan Kidney Consultants
12.2014 - 08.2021Read More
Crockett High School
High School Diploma
Read More
Florida Memorial University
from Nursing Coursework
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Carnegie Institute
Medical Assistant Certificate
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