Crystal Ellis

Work History

WALMART, Walmart

09.2008 - 11.2011

Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Developed and offered unique discount options to drive interest in new product lines.
Collaborated with upper management to improve customer service processes and support structures company-wide.
Took ownership of customer issues and followed problems through to resolution.
Addressed potential cancellations and offered catered solutions to retain accounts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Kept accurate records to document customer service actions and discussions.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Followed through with client requests to resolve problems.
Researched and corrected customer concerns to promote company loyalty.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Generated customer satisfaction surveys to analyze results into action plans.
Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.

Fargo Assembly Of

03.2012 - 09.2013

Troubleshot and resolved mechanical issues that occurred during assembly.
Followed safety protocols to maintain safe working environment.
Inspected completed products to encourage quality and adherence to company standards.
Assembled components per technical specifications and production guidelines.
Maintained detailed records of production and assembly processes.
Collaborated with team members to promptly complete tasks and maintain consistent workflows.
Recognized and reported defective material and equipment to shift supervisor.
Trained new assembly personnel on proper use of equipment.
Inspected completed Type products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.

Clarion Ledger

01.2014 - 12.2019

Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Distributed papers in various weather conditions during early morning.
Processed customer payments and kept accurate financial records.
Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Assembled and bagged newspapers prior to delivery.
Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
Communicated regularly with dispatcher for delivery route details and changes.
Drove safely and legally for professional, responsible delivery services.
Developed strong customer base through efficient and reliable service.
Processed payments, made change, and provided receipts.
Delivered newspapers and flyers to about Number homes daily.
Maintained up-to-date records of delivery routes and customer information.