Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Timeline
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Crystal Ellis

Customer Service
Dallas,TX

Summary

Adapt at time management and renowned for attention to detail. I significantly enhanced customer satisfaction at The Club of Prestonwood by preparing orders with high accuracy. The ability to quickly adapt to new recipes and decoration techniques, coupled with a strong motivation to excel, has consistently improved business outcomes and developed a loyal clientele. Flexible Cook willing to work weekends, holidays and evenings. Comfortable working in fast-paced environments in team setting. Background in maintaining kitchen sanitation, preparing basic components of dishes and working within team of cooks. Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in recipe management and development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Line Cook

The Club Of Prestonwood
02.2022 - 05.2024
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Cake Decorator

Sam's Club
09.2018 - 06.2022
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
  • Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
  • Improved bakery sales by creating innovative cake designs for holidays and special events.
  • Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
  • Packaged and priced each product according to company pricing procedures.
  • Managed material inventory and ordered new materials when needed.
  • Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Prepared special creams and frostings for cakes and other dessert specialties.

Pizza Cook

Old Chicago Pizza
02.2017 - 08.2019
  • Reduced food waste by efficiently managing ingredients inventory and rotating stock as needed.
  • Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
  • Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
  • Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Prepared fresh dough and other pre-made items, following store recipes to mix ingredients, allowing for sufficient rising or cooking and placing in cooler for storage until needed.

Batch Maker

Meals on Wheels
Dallas, Tx
03.2015 - 10.2017
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Prepared large amounts of different types of healthy foods to be provided to the elderly
  • Proved successful working within tight deadlines and a fast-paced environment.

Customer Service

Flying J Travel Center
02.2014 - 04.2017
  • Provided exceptional customer service, leading to increased client retention rates.
  • Provided exceptional customer service, addressing concerns, and answering questions promptly.
  • Developed lasting relationships with clients through exceptional customer service skills.
  • Enhanced dining experience by providing exceptional customer service to patrons.
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.
  • Increased repeat business by delivering exceptional customer service experiences consistently.
  • Maintained excellent customer service and positive attitude.
  • Cross-trained and backed up other customer service managers.
  • Maximized park attendance by providing excellent customer service to guests.

Photo Lab Technician

Walgreens
02.2012 - 03.2014
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.
  • Maintained chemical levels and solution integrity for automatic processors and hand development systems.
  • Utilized [Software]to perform photo editing, retouching and restoration.
  • Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
  • Developed and processed film and picture CDs and restored photos using [Software].
  • Calculated and mixed chemical developer, stop bath and fixer chemicals to develop reels.

Warehouse Worker

Toys R Us Warehouse
Midlothian, TX
09.2013 - 06.2014
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.

Education

High School Diploma -

Lancaster HighSchool
Lancaster, Tx
05.2006

Skills

  • Time Management
  • Attention to Detail
  • Highly motivated
  • Cleaning and organization
  • Meets the company expectations when plating items

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract WorkInternship

Work Location

On-SiteRemoteHybrid

Important To Me

401k matchWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsPaid time offWork from home optionStock Options / Equity / Profit SharingPersonal development programs4-day work weekCompany Culture

Quote

Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel

Timeline

Line Cook

The Club Of Prestonwood
02.2022 - 05.2024

Cake Decorator

Sam's Club
09.2018 - 06.2022

Pizza Cook

Old Chicago Pizza
02.2017 - 08.2019

Batch Maker

Meals on Wheels
03.2015 - 10.2017

Customer Service

Flying J Travel Center
02.2014 - 04.2017

Warehouse Worker

Toys R Us Warehouse
09.2013 - 06.2014

Photo Lab Technician

Walgreens
02.2012 - 03.2014

High School Diploma -

Lancaster HighSchool

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