Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal England-Lowell

Rochester

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

19
19
years of professional experience

Work History

FC Associate

Amazon
11.2023 - Current
  • Follow procedures at all times for personal and team safety.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Operate pallet jacks, and other heavy equipment to transport merchandise throughout facility.
  • Support warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
  • Evaluated merchandise for irregularities, flaws or damage prior to packing.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.

Restaurant Foods Customer Service

Wegmans
08.2020 - 10.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.

Support Staff

Penfield Central School District
11.2015 - 04.2018
  • Attended training sessions to stay updated on school procedures
  • Developed rapport to create safe and trusting environment for students
  • Supervise students at playtime and lunchtime and maintain a harmonious atmosphere by encouraging peaceful resolution of conflicts.
  • Organize group games and activities.

Senior Recruiter

Aerotek
07.2008 - 02.2009
  • Focused on locating well-qualified candidates within production and manufacturing.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Operated and maintained applicant tracking and candidate management systems.
  • Presented employers with up to 30 candidates each month.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.


Store Manager

Ann Taylor Loft
08.2007 - 07.2008
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Assistant Store Manager

Toys"R"Us
12.2005 - 07.2007
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Trained and managed associates in customer service and sales techniques.

Education

Bachelor of Science - Business Administration And Management

Colorado Technical University
Colorado

Skills

  • Customer Data Confidentiality
  • Billing and Payment Processing
  • Order and Refund Processing
  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Staff Training
  • Time Management
  • Managing Operations and Efficiency
  • Performance Motivation
  • Player Engagement
  • Special Assignments

Timeline

FC Associate

Amazon
11.2023 - Current

Restaurant Foods Customer Service

Wegmans
08.2020 - 10.2023

Support Staff

Penfield Central School District
11.2015 - 04.2018

Senior Recruiter

Aerotek
07.2008 - 02.2009

Store Manager

Ann Taylor Loft
08.2007 - 07.2008

Assistant Store Manager

Toys"R"Us
12.2005 - 07.2007

Bachelor of Science - Business Administration And Management

Colorado Technical University

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Crystal England-Lowell