Crystal Estrada
Summary
Results-driven hospitality leader with over a decade of experience in the food and beverage industry. Skilled in overseeing multi-location operations, team leadership, and event management, with a strong focus on guest satisfaction and operational efficiency. As Food and Beverage Director, successfully manage two golf course properties—Canoa Ranch Golf Course and Torres Blancas Golf Club—overseeing both front-of-house and back-of-house operations. Adept at coordinating banquet events, optimizing service standards, and leading high-performance teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food and Beverage Director
Canoa Ranch Golf Course & Torres Blancas Golf Club
01.2023 - Current
- Oversee daily operations at two golf course properties, managing all food and beverage services
- Direct both front-of-house (FOH) and back-of-house (BOH) operations, ensuring smooth service and kitchen efficiency
- Lead hiring, training, and scheduling of staff across both locations to maintain high performance and service excellence
- Develop and implement strategies to increase revenue, optimize labor costs, and enhance the overall guest experience
- Ensure strict compliance with health, safety, and sanitation regulations across both properties
- Banquet & Event Management:
- Plan and execute banquet events accommodating up to 100 guests, overseeing logistics, menu planning, and service execution
- Work closely with clients to customize menus and event details, ensuring high-quality experiences
- Coordinate with the culinary team to streamline food preparation and event service
- Supervise event staff to maintain service efficiency and exceptional hospitality
Server
Maria’s Restaurant
01.2022 - 12.2022
- Provided exceptional customer service, efficiently managing orders and addressing guest requests
- Maintained a clean and welcoming dining environment while ensuring prompt service
- Worked closely with kitchen staff to coordinate timely and accurate food delivery
- Handled customer feedback professionally to enhance overall dining experiences
Shift Supervisor
Wendy’s
01.2012 - 12.2021
- Supervised daily operations, ensuring smooth workflow and high service standards
- Trained and managed employees to enhance productivity and service quality
- Resolved customer complaints efficiently, improving overall satisfaction
- Managed inventory and cash handling, ensuring accuracy and accountability
- Enforced company policies and procedures to maintain a consistent and safe work environment
Education
Graduate -
Empire Beauty School
01.2022
Diploma -
Nogales High School
01.2014
Skills
- Multi-Location Food & Beverage Management
- Front-of-House & Back-of-House Operations
- Banquet & Event Coordination
- Staff Training & Leadership Development
- Customer Service & Guest Satisfaction
- Cost Control & Inventory Management
- Health, Safety & Sanitation Compliance
- Programs used Shamrock, Paychex, Ez suites 365 premier
- Knows Excel, Word etc
- Multiple languages English and Spanish fluently
Certification
Food service certification
Food handlers
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Food and Beverage Director
Canoa Ranch Golf Course & Torres Blancas Golf Club
01.2023 - Current
Server
Maria’s Restaurant
01.2022 - 12.2022
Shift Supervisor
Wendy’s
01.2012 - 12.2021
Graduate -
Empire Beauty School
Diploma -
Nogales High School