Richard Robinson
Coconut Creek
Summary
Hospitality executive with 18+ years of progressive leadership in hotel operations and food & beverage management, specializing in front office, F&B, and guest services within luxury and full-service environments. Proven record of driving service excellence, optimizing departmental performance, elevating guest satisfaction, and building strong, engaged teams. Recognized for strategic thinking, operational efficiency, and the ability to execute brand standards at the highest level.
Overview
19
19
years of professional experience
Work History
DIRECTOR OF FOOD & BEVERAGE
Sheraton Suites Fort Lauderdale at Cypress Creek
Fort Lauderdale
02.2024 - Current
- Lead all food & beverage operations, including restaurant, lounge, bar, banquets, catering, and in-room dining for a full-service Marriott property.
- Develop and execute departmental strategies aligned with brand and ownership expectations, strengthening service consistency and guest satisfaction.
- Oversee financial performance, budgeting, cost control, labor management, inventories, and Marriott BSA compliance.
- Improve team performance through training programs, coaching, and an elevated service culture.
- Increase profitability through menu engineering, pricing strategies, and operational efficiencies.
- Partner with Executive Committee to enhance overall hotel performance and guest experience.
RESTAURANT GENERAL MANAGER
Branzino Marco
Jacksonville Metropolitan Area
09.2019 - 11.2023
- Directed strategic growth initiatives, improving service quality, guest satisfaction, and financial outcomes.
- Managed multi-unit operations, ensuring consistent brand standards across all locations.
- Developed and implemented training programs that elevated service and team performance.
- Analyzed operational data to streamline workflows, improve efficiency, and increase profitability.
- Led cross-functional collaboration to support consistent guest experience delivery.
DIRECTOR OF FRONT OFFICE OPERATIONS
Conrad New York
New York
08.2017 - 07.2019
- Oversaw front desk operations, elevating team productivity and guest satisfaction.
- Designed and implemented service enhancements that improved retention and overall experience.
- Introduced an upgraded check-in process, significantly reducing wait times.
- Led training initiatives that strengthened consistency across guest-facing functions.
DIRECTOR OF FRONT OFFICE OPERATIONS
Hilton Atlanta
Atlanta
11.2015 - 01.2017
- Led front office, guest services, concierge, communications, and executive-level operations.
- Directed service standards and performance for 100+ employees.
- Enhanced guest satisfaction scores and increased loyalty program engagement.
- Streamlined front office processes to improve check-in flow and overall service.
DIRECTOR OF FRONT OFFICE OPERATIONS / FOOD & BEVERAGE OPERATIONS
Mandarin Oriental Hotel
Buck-head
10.2010 - 08.2015
- Oversaw front office and guest services for a 396-room luxury property.
- Increased staff engagement and service delivery through leadership and coaching.
- Directed guest satisfaction initiatives that boosted key performance metrics.
- Improved check-in efficiency and strengthened cross-department collaboration.
ASSISTANT DIRECTOR OF FRONT OFFICE OPERATIONS
BlueGreen Resort – Shore Crest Vacation Villas
North Myrtle Beach
02.2007 - 10.2009
- Managed nearly 100 employees at a 1,896-room flagship resort.
- Directed front desk and guest service operations with a focus on service excellence and process improvement.
- Supported staff development, training, and operational enhancement across departments.
Education
Bachelor of Science - Hotel and Restaurant Management
The Ohio State University
Skills
- Hotel Operations Management
- Front Office & Guest Services
- Food & Beverage Leadership
- Budgeting & Cost Control
- Guest Satisfaction & Loyalty Optimization
- Strategic Leadership & Forecasting
- Team Development & Culture Building
- Crisis & Issue Management
- Pre-Opening & Task Force Leadership
- Multi-Property Oversight
- Marriott & Hilton Brand Standards
- Food and beverage management
- Menu engineering
- Budgeting and cost control
- Team performance enhancement
- Compliance oversight
- Customer relationship management
- Multi-unit operations
- Operational efficiency analysis
- Effective communication
- Problem solving
Timeline
DIRECTOR OF FOOD & BEVERAGE
Sheraton Suites Fort Lauderdale at Cypress Creek
02.2024 - Current
RESTAURANT GENERAL MANAGER
Branzino Marco
09.2019 - 11.2023
DIRECTOR OF FRONT OFFICE OPERATIONS
Conrad New York
08.2017 - 07.2019
DIRECTOR OF FRONT OFFICE OPERATIONS
Hilton Atlanta
11.2015 - 01.2017
DIRECTOR OF FRONT OFFICE OPERATIONS / FOOD & BEVERAGE OPERATIONS
Mandarin Oriental Hotel
10.2010 - 08.2015
ASSISTANT DIRECTOR OF FRONT OFFICE OPERATIONS
BlueGreen Resort – Shore Crest Vacation Villas
02.2007 - 10.2009
Bachelor of Science - Hotel and Restaurant Management
The Ohio State University