Crystal Flerchinger
Rancho Santa Margarita,CA
Summary
Imaginative out of the box thinking with excellent analytical, research and collaboration skills. Experience working with ICOMS and most other systems we function out of. Adept at successfully managing and coordinating IP Centrex projects from concept through completion. Strong computer skills, willingness to take on added responsibilities to meet team goals, positive attitude, and excellent problem solving skills.
Overview
7
7
years of professional experience
Work History
Solution Design Consultant
Cox Business
Lake Forest, CA
06.2021 - Current
- Prepared original and relevant options for clients suitable to individual requirements.
- Spoke with multiple customers per week to discuss design vision and individual needs.
- Contacted boundary partners to assist in job duties.
- Prepared strategies and proposed concepts for client approval.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Order Manager Specialist
Cox Business
Lake Forest, CA
08.2017 - 06.2021
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Ensured orders were pristine and billing was accurate on all orders processed.
- Worked with Technicians onsite assisting in making sure the installation went smoothly for all parties at hand.
- Assisted customer with all installation and service questions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Solutions Specialist
Cox Communications
Irvine, CA
09.2011 - 04.2013
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Recommended new products and services to customers.
- Implemented corrective actions to fix root causes of various issues.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Conducted troubleshooting and diagnostic procedures on customer devices.
Concierge Specialist
Cox Communications
Irvine, CA
10.2010 - 09.2011
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Maintained the stores appearance by updating all marketing signage.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
No Degree - General Education
Chaffey College
Rancho Cucamonga, CASkills
- Design and Implementation
- Customer Service and Assistance
- Complex Problem-Solving
- Project Leadership
- Reliability and Adaptability
- Detail Oriented
- People person with a positive mental attitude
Accomplishments
Cox Conserves Council
IP Centrex Programming SME
ETHOS AWARD September 2018
Additional Information
This year I joined the Cox Conserves team.
Volunteering and helping spread the world to make us all live a better life to help the world live as long as it can!
Timeline
Solution Design Consultant
Cox Business
06.2021 - Current
Order Manager Specialist
Cox Business
08.2017 - 06.2021
Solutions Specialist
Cox Communications
09.2011 - 04.2013
Concierge Specialist
Cox Communications
10.2010 - 09.2011
No Degree - General Education
Chaffey College