Crystal Forcier
Mankato,MN
Summary
I am a goal driven individual who is skilled at analyzing and solving routine and complex problems. I am also detail oriented and professional at developing solutions to diverse situations.
Experienced with efficiently managing public records and administrative tasks. Utilizes excellent organizational and analytical skills to enhance office operations. Knowledge of conflict resolution and data management ensures smooth and compliant workflows.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Deputy Registrar
North Mankato Motor Vehicle
10.2021 - 01.2024
- I assisted customers with the title transfers of motor vehicles, boats, trailers, snowmobiles, ATVs, UTVs, RVs & Updated registration
- The location I worked for did every type of transaction with the exception of renewing driver's license
- I also updated CDL drivers medical health cards along with their registration for their semi-trucks/fleets, registered new disability accounts along with renewing them
- I helped process a large percentage of the Mankato and surrounding town's dealership work as well
- I was responsible for closing the office at the end of the day which included obtaining all of the end of the day reports, counting the cash register down for the next day, and then basic cleaning and restocking of all of the office supplies
Support Plan Coordinator
MRCI
02.2015 - 05.2020
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Compiled data for individuals to hand out to staff members, team members, and management team for a caseload of 10 individuals
- Wrote agendas and notes and sent out automatic notifications for upcoming meetings for all 10 consumers
- Created communication strategies to meet client objectives for my caseload
- Provided onsite training
- Cleaned and organized office areas to keep team members efficient and on task
- Supervised staff when the team lead was absent
CNA
Oaklawn Healthcare
01.2013 - 08.2014
- Assisted with ADL's for residents, such as toileting needs, brushing dentures, walking residents, getting them dressed for the day, attaching prosthetic legs, gave showers, and helped residents with eating their meals if needed
- I also assisted the nurses with changing dressings ect
Support Specialist
Elm Homes
08.2013 - 06.2014
- Helped individuals with their daily needs
- Daily chores- such as cooking meals, cleaning and helping individuals with their laundry
- Daily charting on individuals and their programs
- Set up and passed out medications daily
Education
GED - General
10.2005 - 10.2005
Skills
- Research
- Microsoft Word
- Microsoft Power point
- Customer service
- Conflict management
- Medical Terminology
- Organizational skills
- Time management
- Cash handling
- Adobe photoshop
- Negotiation
- Communication skills
- Data collection
- Working with people with disabilities
- Strategic planning
- Patient care
- QuickBooks
- Leadership
- Microsoft Outlook
- Training & development
- Computer operation
- Computer skills
- Customer support
- Detail oriented
- Windows
- Problem management
- Cash register
- Phone etiquette
- Budget oversight
- Effective management
- Strong leadership
- Program assessment
- Records management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Certified Notary Public, 07/01/23, 01/01/28
- CNA - Certified Nurse Assistant
Certified Notary Public
Commission number: 1396738400038
County of Residence: Blue Earth
Original Commission Date: 07/29/2023
Commission Experation Date: 01/31/2028
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Deputy Registrar - North Mankato Motor Vehicle
10.2021 - 01.2024
Support Plan Coordinator - MRCI
02.2015 - 05.2020
Support Specialist - Elm Homes
08.2013 - 06.2014
CNA - Oaklawn Healthcare
01.2013 - 08.2014
Lincoln Community Center - GED, General
10.2005 - 10.2005
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