Crystal Frazier
Newark,NJ
Summary
Dynamic and customer-focused professional with extensive experience in customer relations and support. Skilled in building lasting relationships and providing tailored solutions, ensuring customer satisfaction and retention. Committed to maintaining a safe and positive environment while adhering to company policies and regulations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Sitting/Safety Technician
Optimize Manpower Solutions/ 22 Century Technologies
Morristown, NJ
10.2023 - Current
- provide one-to-one observation for high-risk patients for self-harm, fall risk, and interruptions of medical necessities.
- Stayed in the room with the patients in the event of an emergency.
- Followed safety protocols to maintain a secure environment for patients and staff.
- Recorded patient observations in detail to ensure accurate monitoring.
- Assisted nursing staff with daily patient care tasks and mobility support.
- Assisted patients with bathroom needs, meals, and maintained a safe, supportive environment.
- Provided emotional support and companionship to patients during recovery.
- Facilitated emotional support and companionship to enhance patient recovery experience.
- Maintained cleanliness and organization of patient rooms and equipment.
Licensed Producer Customer Agent
Allstate
Newark, NJ
06.2021 - Current
- Started as unlicensed customer service agent assisting Name Insurance with account management.
- Obtained producer license after a year, enabling enhanced customer assistance.
Resolved customer concerns using empathy and active listening to deliver optimal solutions.
Utilized probing questions to accurately identify and address all customer issues. - Provided complete coverage knowledge and gathered all relevant information.
- Followed verification regulations and documented all that was done to assist our customers.
- Auto Insurance Powerhouse providing the nation with excellent auto insurance products and great customer service.
- Ensured that all documentation was accurate and up-to-date according to regulatory standards.
- Advised customers on changes in coverage or premium rates due to new laws or regulations.
- Coordinated with departments for timely application processing, improving overall customer experience.
- Analyzed client needs and tailored solutions, contributing to effective service delivery.
- Generated original ideas and further developed ideas through research.
- Wrote, shot and edited news stories for on-air broadcasting and digital platform
Unemployment Claims Customer Rep
BC Forward Accenture
Newark, NJ
02.2021 - 05.2021
- Assisted with processing and adjudicating unemployment claims during Covid pandemic.
- Managed and processed claims at a standstill, providing updates to claimants amidst overwhelming volumes.
- Demonstrated empathy to frustrated claimants, answering questions and outlining next steps.
- Gathered require documentations, worked directly with adjudicators and adjustors to complete the claim.
- Facilitated partnerships to enhance global business and staffing solutions.
Customer Service Representative
United States Postal Service
Jersey City, NJ
08.2016 - 01.2021
- Deescalated issues and resolved customer concerns through effective conflict resolution.
- Delivered reliable service, ensuring customer satisfaction from order placement to doorstep delivery.
- Assisted with customer account management and transactions, addressing purchases, requests, and support tickets.
- Provided detailed product descriptions, account management. Made recommendations and Processed orders.
- Provided troubleshooting instructions for customers.
Mail Handler
United States Postal Service
Jersey City, NJ
05.2014 - 08.2016
- Sorted and organized incoming mail for efficient distribution.
- Worked in mail plant to assist with mail sorting, routing and processing for delivery.
- Loaded and unloaded mail trucks to ensure timely transport.
- Operated automated equipment for processing mail.
- Executed strategy to meet deadlines and delivery schedules.
- Partnered with team members to streamline workflow processes.
- Worked directly with management to increase productivity.
- Ensured compliance with safety regulations during mail handling operations.
Education
National Green Infrastructure Certification
Newark, NJ12-2020
Skills
- Safety compliance
- Quality assurance
- Documentation precision
- Data entry
- Data validation
- Record keeping
- Customer Relations
- Relationship management
- Retention
- Attention to detail
- Adaptability
- Time Management
- Conflict resolution
- Problem solving
- Active Listening
- Empathy
- Attention to detail
Certification
• Licensed Producer, 06/01/22
• NGICP National Green Infrastructure Certification, 12/01/20
• NGICP National Green Infrastructure Certification, 12/01/20
Timeline
Patient Sitting/Safety Technician
Optimize Manpower Solutions/ 22 Century Technologies
10.2023 - Current
Licensed Producer Customer Agent
Allstate
06.2021 - Current
Unemployment Claims Customer Rep
BC Forward Accenture
02.2021 - 05.2021
Customer Service Representative
United States Postal Service
08.2016 - 01.2021
Mail Handler
United States Postal Service
05.2014 - 08.2016
National Green Infrastructure Certification