Crystal Freeman
Savannah,Ga
Summary
Motivated and adaptable professional seeking a career opportunity with prospects for growth, continued education, and professional development. A fast learner, detail-oriented self-starter, and resourceful problem solver with the ability to follow established procedures and protocols while also thinking creatively and taking initiative. Strong written and verbal communication skills with proven ability to prioritize tasks, multitask effectively, stay organized, and provide exceptional customer service.
Experienced in handling confidential information, organizing and maintaining records, collecting and analyzing data, and preparing and fulfilling orders for both local and national distribution. Knowledgeable in inventory control, purchasing, accounts receivable and payable, billing, and general administrative operations. Experienced in customer consultation, employee training, workflow coordination, and overseeing day-to-day operations. Dependable, professional, and committed to learning new skills and contributing to a productive and successful team.
Overview
25
25
years of professional experience
Work History
Director of Textiles, Embroidery/ Sewing Manager
Mag Uniforms
Garden City, Ga
02.2025 - Current
- Accurately embroider customer orders according to detailed specifications, ensuring all designs, logos, names, and requested details are completed correctly and to a high standard.
- Digitize customer logos, artwork, and designs for embroidery production, ensuring designs are properly formatted and optimized for embroidery.
- Sew patches, insignia, logos, and other required items to uniform garments according to customer specifications.
- Consulted with customers to develop and refine logos, artwork, and design concepts tailored to their specific needs and preferences.
- Measured and sized customers for uniforms, marked garments for alterations, and tailored uniforms to ensure proper fit and professional appearance.
- Accurately measure and size customers for uniforms, mark garments for alterations, and tailor uniforms as needed to achieve proper fit.
- Designed and cut vinyl graphics tailored to customer specifications. according to order specifications for uniforms and other customized garments.
- Conducted quality control inspections to verify embroidery, vinyl applications, alterations, and completed orders met customer specifications and quality standards.
- Performed routine maintenance on embroidery and production equipment and troubleshot and completed minor machine repairs.
- Maintain accurate inventory counts, monitor stock levels, and identify items requiring replenishment.
- Process customer orders, operate registers, handle transactions, and assist customers with the pickup and verification of completed orders.
- Provide exceptional customer service in person, by phone, and through email, responding to inquiries, answering questions, and providing product and order consultations.
- Executed store opening procedures, ensuring all areas were ready for business. and closing procedures, ensuring equipment, work areas, and the facility are properly prepared and secured.
- Evaluated daily workflow to determine staffing requirements and operational efficiency. and staffing needs and coordinate employee hours to support efficient store operations.
- Assist with entering invoices and accounts payable information into QuickBooks, maintaining accurate financial and business records.
- Create, modify, and maintain customer accounts and related information to ensure accurate order processing and recordkeeping.
Director of Textiles, Embroidery/ Sewing Manager
Patrick's Uniforms
Garden City, Ga
10.2020 - 02.2025
- Conducted quality control checks on finished products to ensure compliance with company standards, performed minor machine repairs, sized customers for uniforms, managed store opening and closing procedures, and coordinated employee schedules.
- Collaborated with customers to design and modify logos and artwork for embroidery.
- Digitized artwork for embroidery.
- Embroidered all details of orders correctly, hemmed pants, and added items to uniform clothing based on orders.
- Assisted customers with finished orders, processed transactions, placed orders, and addressed inquiries via phone and email.
- Sized customers and marked garments for alterations.
Embroidery/ Sewing Manager
JDX dba Patrick's Uniforms
Garden City, Ga
08.2017 - 02.2020
- Embroidered customer orders according to specifications, ensuring high-quality standards were consistently met.
- Customized uniform garments by incorporating required items and details based on customer orders, enhancing overall satisfaction.
- Performed quality control inspections on finished products to verify adherence to order specifications and quality standards.
- Digitized artwork for embroidery production, ensuring designs were prepared for efficient use.
- Hem pants and pin, fit, and tailor uniforms to ensure proper sizing and professional appearance of uniforms and other garments.
- Assist customers with product selection, sizing, consultations, and general inquiries to ensure their needs are met.
- Process customer pickups, verify completed orders, and provide courteous customer service.
- Complete store opening and closing procedures, including preparing equipment and ensuring the workspace is organized and secure.
- Evaluate workflow and staffing needs, adjusting employee schedules and hours to support efficient store operations.
- Perform routine machine maintenance and minor repairs to minimize production interruptions.
- Maintain accurate inventory counts and monitor stock levels to identify and communicate items requiring replenishment.
- Operate cash registers, process customer transactions, and accurately handle payments.
Embroidery/ Sewing Manager
Patrick's Uniforms
Garden City, Ga
10.2014 - 07.2017
- Embroidered order details with precision to ensure customer satisfaction
- Supported garment alterations through accurate measurements and fittings, enhancing fit for customers.
- Engaged with customers by providing assistance and addressing inquiries to improve service experience.
Clerk/Floral Designer
Kathy Wilhelmy Flowers
North Olmstead, Oh
07.2010 - 10.2011
- Designed and created floral arrangements to meet customer specifications and enhance aesthetic appeal
- Answered phones and emails to process scheduled orders and assist walk-in customers with immediate needs
- Maintained store organization and ensured cleanliness to provide a welcoming shopping environment
Clerk / Floral Designer
National Floral Supply
Fort Benning, Ga
01.2008 - 03.2010
- Design and create or recreate floral arrangements
- Answered phones and assisted walk-in customers with order placements to ensure timely service
- Conducted inventory checks to maintain stock levels. and general clean-up
Bursars Office Work Study
University of Toledo
Toledo, Oh
08.2004 - 05.2005
- Facilitated customer payment transactions to ensure accurate and timely processing
- Managed incoming phone calls to assist students and staff with inquiries
- Organized and categorized documents to streamline access and retrieval
Page
Cleveland Public Library
Cleveland, Oh
03.2003 - 08.2004
- Coordinated daily tasks and managed schedules to support librarians' workflow
- Assisted patrons in locating resources and using library services.
- Processed incoming media to enhance organization and accessibility
- Shelved books and materials according to library classification system.
- Maintained cleanliness and organization of library spaces.
Server
Armark, Cleveland Metroparks Zoo
Cleveland, Oh
01.2002 - 05.2002
- Took and fulfilled customer orders to ensure satisfaction and timely service
- Maintained cleanliness of facility to provide a safe and welcoming environment
- Assisted with inventory control to maintain stock levels and organization
Skills
- Embroidery operations
- Design digitization
- Quality control
- Fabric alteration
- Equipment maintenance
- Inventory management
- Order management
- Customer management
- Workflow evaluation
- Process optimization
- Time optimization
- Multitasking
- Team leadership
- Problem-solving
- Creative problem-solving
- Attention to detail
- Strategic planning
Timeline
Director of Textiles, Embroidery/ Sewing Manager
Mag Uniforms
02.2025 - Current
Director of Textiles, Embroidery/ Sewing Manager
Patrick's Uniforms
10.2020 - 02.2025
Embroidery/ Sewing Manager
JDX dba Patrick's Uniforms
08.2017 - 02.2020
Embroidery/ Sewing Manager
Patrick's Uniforms
10.2014 - 07.2017
Clerk/Floral Designer
Kathy Wilhelmy Flowers
07.2010 - 10.2011
Clerk / Floral Designer
National Floral Supply
01.2008 - 03.2010
Bursars Office Work Study
University of Toledo
08.2004 - 05.2005
Page
Cleveland Public Library
03.2003 - 08.2004
Server
Armark, Cleveland Metroparks Zoo
01.2002 - 05.2002