CRYSTAL FYFE
Client Executive
Redmond,WA
Summary
Organized and dependable Client Executive successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Associate Director Risk Management
AHT Insurance
Seattle, WA
2022.06 - Current
- Currently managing large, complex book of business with focus on financial institutions, education and non-profits
- Proactively developing trusted relationships with clients, insurance company partners and colleagues.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Actively recruiting new team members through network of existing contacts
- Keenly interested in implementing process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
Client Executive
Parker Smith & Feek
Bellevue, WA
2018.08 - 2022.06
- Managed complex insurance programs for hospitals and doctors' clinics
- Developed and maintained business relationships with high level of integrity, trust, honesty, and creativity
- Analyzed client contracts for insurance purposes and communicated findings to clients and account team
- Educated clients on new products or services to increase customer engagement
- Mentored and supported commercial staff in areas of technical insurance matters, procedural matters, and communication effectiveness
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
Account Executive
Aon Risk Services West, Inc
Seattle, WA
2011.04 - 2018.03
- Managed complex insurance programs for national and international accounts including private, public, and non-profit organizations
- Achieved Client Promise Award for obtaining consistently positive client surveys
- Achieved Extra Mile Award for employees who perform above and beyond expectations
- Retained 97% of clients throughout employment
Account Manager
Aon Reed Stenhouse, Inc
, Victoria
2005.12 - 2011.03
- Managed Exclusive Architects and Engineers Professional Liability Program
- Managed Exclusive Canadian Museum Association Program including Management Liability
- Prepared and present specifications to underwriters negotiating for breadth of coverage and competitive pricing
- Prepared renewal and new business proposals in accurate, professional, and timely manner
- Retained between 93-97% of clients throughout employment
Skills
Strong Written and Verbal Communication
Coaching and Mentoring
Self Motivated
Analytical Problem Solver
Negotiation
Strategic Planning
Diplomatic Communication
Certification
Canadian Accredited Insurance Broker
Timeline
Associate Director Risk Management
AHT Insurance
2022.06 - Current
Client Executive
Parker Smith & Feek
2018.08 - 2022.06
Account Executive
Aon Risk Services West, Inc
2011.04 - 2018.03
Account Manager
Aon Reed Stenhouse, Inc
2005.12 - 2011.03