Crystal Garcia

-Main point of contact between Resident manager, Handyman, outside contractors, real estate agents & residents

-Senior staff member of residential building

-Oversees entire team

-Managing residents request

-Ensuring luxury level accommodations & customer service

-Providing information about building

- Providing valet services

- Maintaining high level of professionalism and discretion when dealing with guests

-Handle resident complaints to satisfy and retain guests.

-Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

-Answered customer questions about hours, seating, and menu information.

-Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

-Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

-Supported servers, food runners, and bussers with keeping dining area ready for every guest.

-Managed VIP sections, Providing patrons with bottle service

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Bussed and reset tables to keep dining room and work areas clean.
• Cultivated warm relationships with regular customers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Served food and beverages promptly with focused attention to customer needs.
• Processed orders and sent to kitchen employees for preparation.