Crystal Gilmore
Pascagoula,MS
Summary
Proven security professional with extensive experience at Beau Rivage Resort & Casino, adept in emergency response and customer service. Excelled in roles requiring vigilance and a proactive approach, significantly enhancing safety protocols. Skilled in dispatch operations and CPR/AED, demonstrating a balance of technical proficiency and interpersonal skills. Achieved notable efficiency improvements in surveillance and security measures.
Overview
18
18
years of professional experience
Work History
Security Officer
Beau Rivage Resort & Casino
10.2014 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting casino access.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Security Dispatcher
Beau Rivage Resort & Casino
10.2014 - Current
- Operated and monitored fire alarm and security systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Self-Exclusion Log
- Customer Service (SHOW)
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
Terrace Cafe Hostess
Beau Rivage Resort & Casino
07.2009 - 10.2014
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
Surveillance Operator
Treasure Bay Casino and Hotel
06.2007 - 07.2007
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
- Optimized surveillance coverage by actively participating in the planning and installation of new equipment.
- Assisted in maintaining a safe gaming environment through prompt reporting of potential threats or violations.
Security Officer
Isle of Capri Casino
06.2006 - 07.2007
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Associate - Medical Assistant
Blue Cliff College
Gulfport, MS05.2011
High School Diploma -
Ocean Springs High School
Ocean Springs, MS05.2004
Skills
- Dispatch
- First Aid Certified
- Alarm System
- CPR and AED Certified
- Security procedures knowledge
- Customer Service
- Self-Defense
Timeline
Security Officer
Beau Rivage Resort & Casino
10.2014 - Current
Security Dispatcher
Beau Rivage Resort & Casino
10.2014 - Current
Terrace Cafe Hostess
Beau Rivage Resort & Casino
07.2009 - 10.2014
Surveillance Operator
Treasure Bay Casino and Hotel
06.2007 - 07.2007
Security Officer
Isle of Capri Casino
06.2006 - 07.2007
Associate - Medical Assistant
Blue Cliff College
High School Diploma -
Ocean Springs High School
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