Crystal Goldman
Lawrenceville,GA
Summary
Dynamic Produce Manager with extensive retail management experience at Kroger, recognized for enhancing customer satisfaction and driving profitability through effective merchandising and streamlined inventory processes. Proven ability to train and develop teams, fostering collaboration and reliability while achieving performance goals. Committed to continuous improvement and maintaining high-quality standards.
Overview
9
9
years of professional experience
Work History
Produce Manager
Kroger
Lawrenceville, GA
05.2023 - Current
- Stayed informed on industry best practices, incorporating new techniques and technologies into department operations for continuous improvement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for up to 9 employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
- Improved produce department efficiency by implementing streamlined inventory management processes.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Maintained produce area and kept produce storage area clean and sanitary.
- Coordinated closely with other departments within the store, fostering a collaborative environment focused on customer satisfaction and overall success.
Produce Manager
Kroger
Covington, GA
08.2021 - 05.2023
- Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained and supervised produce staff of up to 9 for optimal performance and adherence to company policies.
- Improved produce department efficiency by implementing streamlined inventory management processes.
- Maintained produce area and kept produce storage area clean and sanitary.
- Coordinated closely with other departments within the store, fostering a collaborative environment focused on customer satisfaction and overall success.
- Assisted customers with questions or concerns regarding produce items, providing knowledgeable advice on storage tips and recipe suggestions when needed.
- Evaluated employee performance regularly, providing constructive feedback and implementing development plans as necessary.
- Oversaw budgeting responsibilities for the produce department, maximizing profitability without compromising on quality.
Produce Manager
Kroger
Dacula, GA
06.2021 - 08.2021
- Trained and supervised produce staff of up to 9 for optimal performance and adherence to company policies.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Improved produce department efficiency by implementing streamlined inventory management processes.
- Coordinated closely with other departments within the store, fostering a collaborative environment focused on customer satisfaction and overall success.
- Assisted customers with questions or concerns regarding produce items, providing knowledgeable advice on storage tips and recipe suggestions when needed.
- Evaluated employee performance regularly, providing constructive feedback and implementing development plans as necessary.
- Oversaw budgeting responsibilities for the produce department, maximizing profitability without compromising on quality.
- Developed eye-catching displays and promotions to increase sales and drive customer interest in new products.
- Analyzed sales data, identifying opportunities for growth or adjustments in product selection or pricing strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
Assistant Produce Manager
Kroger
Conyers, GA
09.2020 - 06.2021
- Enhanced sales performance with consistent merchandising and attractive displays, showcasing seasonal items.
- Streamlined inventory management, ensuring optimal stock levels and minimizing waste through accurate ordering processes.
- Coached and mentored up to 2-3 new team members at a time.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
Assistant Produce Manager
Kroger
Riverdale, GA
09.2019 - 09.2020
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager for up to 2 months.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
- Participated in regular department meetings to discuss performance metrics, strategies for improvement, and upcoming promotional activities.
- Assisted in training new team members, fostering an environment of teamwork and continuous learning for all staff.
- Maintained a clean and inviting produce section, adhering to food safety guidelines and store standards for quality assurance.
- Optimized product rotation procedures to minimize spoilage while maintaining ample stock levels for customer convenience.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
Produce Clerk
Kroger
Riverdale, GA
05.2019 - 09.2019
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
Karate Instructor
Global Karate
Snellville, GA
08.2016 - 03.2019
- Facilitated sparring and contact exercises for students of similar rank, size, age.
- Emphasized self-discipline, perseverance, respect through daily practices and discussions.
- Collaborated with instructors to create dynamic training programs for improved teaching methods.
- Reinforced life skills like focus, discipline, integrity, goal setting within karate lessons.
- Developed engaging class structure to motivate and retain student interest.
- Monitored student safety during indoor and outdoor activities.
- Supported homework completion with individualized guidance.
- Managed behavior issues using positive strategies for groups of up to 50 students.
- Cultivated relationships with parents regarding child progress in the program.
- Implemented behavior management strategies to ensure a safe environment.
Education
High School Diploma -
TNT Academy
Lilburn, GA05.2020
Skills
- Customer service
- Retail management experience
- Teamwork and collaboration
- Time management
- Reliability
- Effective communication
- Training and development
Timeline
Produce Manager
Kroger
05.2023 - Current
Produce Manager
Kroger
08.2021 - 05.2023
Produce Manager
Kroger
06.2021 - 08.2021
Assistant Produce Manager
Kroger
09.2020 - 06.2021
Assistant Produce Manager
Kroger
09.2019 - 09.2020
Produce Clerk
Kroger
05.2019 - 09.2019
Karate Instructor
Global Karate
08.2016 - 03.2019
High School Diploma -
TNT Academy