Crystal Gonzalez
Brownsville,TX
Summary
Proven to excel in fast-paced environments, I leveraged attention to detail and relationship-building skills at HEB Grocery Store to significantly enhance customer satisfaction. Demonstrating planning and organizational prowess, I consistently met quality goals, achieving high accuracy in order fulfillment. My upbeat attitude and decision-making abilities have been pivotal in fostering customer loyalty and streamlining operations. Versatile team member offering over 2 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Shopper
HEB Grocery Store
07.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Customer Service Assistant
HEB Grocery Store
01.2022 - 07.2022
- Maintained clean and organized work environment to maintain customer safety.
- Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Provided exceptional support during peak hours as well as holidays and special events.
Cashier
Jack In The Box
12.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with while simultaneously taking drive thru orders with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
Education
No Degree - Psychology
Texas A&M San Antonio
San Antonio, TX05.2025
Bachelor of Science - Psychology
Unversity of Texas At Rio Grande Valley
Brownsville, TX08.2024
High School Diploma -
Veterans Memorial Early College High School
Brownsville, TX06.2021
Skills
- Attention to Detail
- Relationship Building
- Planning and Organization
- Decision-Making
- Upbeat and Outgoing Attitude
Certification
OSHA certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Personal Shopper
HEB Grocery Store
07.2022 - Current
Customer Service Assistant
HEB Grocery Store
01.2022 - 07.2022
Cashier
Jack In The Box
12.2020 - 06.2021
No Degree - Psychology
Texas A&M San Antonio
Bachelor of Science - Psychology
Unversity of Texas At Rio Grande Valley
High School Diploma -
Veterans Memorial Early College High School