CRYSTAL GONZALEZ
Summary
Results-driven Operations Leader with over 12 years of experience in compliance reviews, audits, and employee training. Skilled in implementing corrective actions, reducing operational risk, and enforcing policies while maintaining regulatory standards. Committed to process improvement and fostering accountability in highly regulated environments.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Branch Manager
ONEMAIN FINANCIAL
01.2023 - Current
- Led compliance oversight for branch operations, ensuring adherence to company policies and regulatory requirements.
- Conducted operational reviews, audits, and risk assessments to identify deficiencies and implement corrective actions that enhanced operational integrity.
- Investigate operational concerns, document findings, and develop preventive measures to reduce future risk.
- Delivered employee training programs on compliance, accountability, and workplace standards, fostering a culture of regulatory awareness.
- Maintain audit-ready documentation and support internal and external reviews.
Assistant Manager
ONEMAIN FINANCIAL
01.2022 - 01.2023
- Conducted compliance monitoring, quality assurance reviews, and operational audits to ensure standards adherence.
- Ensured documentation accuracy and regulatory adherence through meticulous verification processes.
- Trained employees on procedures and compliance requirements to enhance operational best practices.
Senior Loan Specialist
ONEMAIN FINANCIAL
01.2020 - 01.2022
- Ensured compliance with federal regulations and company standards, minimizing risk of violations.
- Evaluated documentation for policy adherence and accuracy, enhancing overall quality assurance.
- Facilitated employee mentoring and training initiatives, fostering team development and knowledge sharing.
Loan Specialist
ONEMAIN FINANCIAL
01.2019 - 01.2020
- Processed applications and conducted thorough documentation reviews, ensuring adherence to compliance standards.
- Evaluated loan applications for creditworthiness and compliance with company policies.
- Reviewed financial documents to assess borrower eligibility for various loan products.
- Communicated loan options and terms clearly to clients during consultations.
Inbound Sales Representative
HOLIDAY INN CLUB VACATIONS
01.2013 - 01.2019
- Ensured adherence to company procedures and operational standards to maintain quality.
- Supported onboarding and training of new employees to enhance their integration into the team.
- Engaged customers through effective communication and relationship building.
- Educated clients on vacation packages and membership benefits.
- Utilized CRM software to track customer interactions and follow-ups.
Education
High School Diploma -
Liberty High School
08.2007 - 05.2009
Skills
- Operational Oversight
- Regulatory Compliance
- Risk Assessment
- Performance Improvement
- Process Optimization
- Inventory Management
- Team Performance Review
- Employee Training
- Customer Service Excellence
- Leadership & Coaching
- Regulatory Awareness
- Bilingual English/Spanish
Certification
- Florida 2-14 Life, Health & Annuities License
- Florida 4-40 Customer Representative License
Personal Information
Title: SAFETY & COMPLIANCE MANAGER
Timeline
Branch Manager
ONEMAIN FINANCIAL
01.2023 - Current
Assistant Manager
ONEMAIN FINANCIAL
01.2022 - 01.2023
Senior Loan Specialist
ONEMAIN FINANCIAL
01.2020 - 01.2022
Loan Specialist
ONEMAIN FINANCIAL
01.2019 - 01.2020
Inbound Sales Representative
HOLIDAY INN CLUB VACATIONS
01.2013 - 01.2019
High School Diploma -
Liberty High School
08.2007 - 05.2009