Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Crystal Gonzalez

Colorado Springs,CO

Summary

Medical Assistant with clinical and retail experience, bringing strong patient care, communication, customer service, and administrative skills. Experienced in patient messaging, prior authorizations, medication refill requests, clinical documentation, and supporting healthcare providers. Known for being compassionate, organized, adaptable, and comfortable working in fast-paced environments.

Overview

1
1
Language
1
1
Certification
3
3
years of professional experience

Work History

Lead message MA

West Texas Pain Institute
El paso , Tx
10.2025 - 05.2026
  • Submitted prior authorizations for medications to insurance, facilitating timely access to prescribed treatments.
  • Documented patient charts accurately during consultations.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Maintained inventory of medical supplies, ensuring uninterrupted availability for patient care and daily operations.

Sales Associate

Dillard's
El paso , Tx
07.2023 - 02.2025
  • Provided exceptional customer service to enhance shopping experiences.
  • Assisted customers with product selection, sizing and styling.
  • Promoted current sales and special offers to customers.
  • Resolved customer concerns promptly and professionally.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Education

Vocational Certification -

Pima Medical Institute
El Paso, TX
02-2026

Skills

  • Patient care
  • Prior authorization
  • Prescription handling
  • Chart documentation
  • Patient interaction
  • Revenue cycle management
  • Inventory management
  • Effective communication
  • Team collaboration
  • Patient satisfaction

Languages

Spanish
Full Professional

Certification

  • Medical Assistant

Timeline

Lead message MA

West Texas Pain Institute
10.2025 - 05.2026

Sales Associate

Dillard's
07.2023 - 02.2025

Vocational Certification -

Pima Medical Institute
Crystal Gonzalez