Crystal Goodman
Rineyville,KY
Summary
Experienced Account Specialist with a strong background in account management, client communication, and issue resolution. Skilled in CRM software, customer satisfaction, and coordinating cross-functional follow-up to keep accounts organized and moving smoothly.
Overview
21
21
years of professional experience
Work History
Account Specialist
CJK Group Inc
Rineyville, Kentucky
03.2006 - Current
- Strengthened customer satisfaction through clear communication and timely follow-up on concerns.
- Resolved customer account issues through collaboration with cross-functional departments.
- Reduced customer issue escalation by building rapport and resolving problems within support procedures.
- Improved order visibility by coordinating status updates among clients, production teams, and service staff.
- Enhanced tracking of account activity, sales opportunities, and client communications using CRM software.
- Improved account record accuracy and completeness across contracts and service requests.
- Aligned customer needs with best-fit products and services by actively listening.
- Improved solution recommendations by asking questions to clarify customer needs.
Education
High School Diploma -
West Hardin High School
Cecilia05-1989
Skills
- Customer satisfaction
- Customer relationship management
- CRM software proficiency
- Client engagement
- Contract negotiation
- Issue resolution
- Workflow optimization
- Client communication
- Schedule coordination
- Customer satisfaction
- Negotiation skills
- Problem-solving and critical thinking
- Problem solving
- Critical thinking
- Issue resolution and attention to detail
- Negotiation skills
Timeline
Account Specialist
CJK Group Inc
03.2006 - Current
High School Diploma -
West Hardin High School