Crystal Gordon
Westwego,LA
Summary
Dedicated Customer Service Professional boasting over 30 years of success in fast-paced, high-volume environments. Delivered exceptional client experiences through strong organizational skills and effective problem-solving while managing complex projects and fostering positive relationships. Committed to enhancing team efficiency and supporting collective goals.
Overview
2
2
years of post-secondary education
25
25
years of professional experience
Work History
Project Manager
FATHER & SON REMODELING
Memphis, TN
10.2018 - 05.2025
- Managed residential remodeling projects from initiation to completion.
- Oversaw building projects from start to finish, managing budgets, timelines, materials, and subcontracting to ensure project delivery met financial constraints.
- Delivered projects safely and on time, adhering to financial constraints.
- Coordinated subcontractors and suppliers for timely project execution.
- Developed project schedules and monitored progress to ensure alignment with timelines.
Customer Service Agent/Ramp/Baggage Handler
UNITED GROUND EXPRESS
Lafayette, LA
10.2017 - 03.2023
- Resolved customer inquiries and issues to enhance satisfaction
- Assisting with customer check-in
- Communicated effectively with team members to support operational efficiency
- Facilitated communication between union members and management to promote collaboration
- Unloading and loading aircraft
- Marshalling in and parking aircraft
- Executed wing-walking tasks to ensure safety protocols
Owner
PONYTAILS AND TWISTS DAY SPA FOR KIDS
Kenner, LA
09.2015 - 01.2018
- Business Management
- Managed point of sales operations to ensure accurate transactions
- Organized store layout to optimize product accessibility
- Facilitated customer interactions to improve satisfaction levels
- Product management
- Scheduling
- Interpersonal communication
Medical Courier
QUEST DIAGNOSTICS
Metairie, LA
10.2009 - 08.2015
- Provided exceptional customer service, fostering positive client relationships.
- Delivered blood and patient test results promptly, ensuring timely care for patients.
- Ensured compliance with safety and handling procedures for medical materials.
- Communicated effectively with healthcare staff regarding specimen status.
- Monitored vehicle condition and performed routine maintenance checks.
- Collaborated with dispatch teams to optimize delivery routes.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Coordinated delivery of medical specimens to appropriate laboratory facilities.
Customer Service Agent
DELTA AIRLINES
Kenner, LA
10.2007 - 11.2010
- Provided direct customer service at the front desk.
- Utilized interpersonal communications to build positive relationships with clients.
- Handled customer inquiries and resolved issues efficiently.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Managed check-in processes using airline software systems.
- Assisted passengers with booking flights and managing reservations.
- Baggage check in and assisting customers in loading and exiting aircraft.
- Coordinated baggage handling and tracked lost luggage reports.
- Provided information on flight schedules and airport services.
- Answered incoming calls promptly and professionally within company standards.
- Managed high-volume of inbound and outbound customer calls.
- Provided product information to customers in a timely manner.
- Collaborated with team members to enhance customer satisfaction.
- Attended training sessions regularly to stay current on new products or services.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Interpersonal communications
Psychiatric Technician
LAKELAND MEDICAL CENTER
New Orleans, LA
02.2000 - 08.2005
- Delivered direct patient care in clinical settings to support patient recovery and well-being
- Conducted counseling sessions to address patient concerns and promote mental health
- Facilitated effective interpersonal communication among team members to enhance collaboration
- Monitored patient behavior to ensure safety and compliance with treatment plans.
- Implemented therapeutic activities to support mental health treatment goals.
- Collaborated with nursing staff to coordinate patient care strategies effectively.
- Facilitated group therapy sessions to encourage social interaction among patients.
- Maintained a clean and safe environment for patients and staff at the facility.
- Administered medications as prescribed while observing for side effects or reactions.
- Observed patient behaviors and reported any changes or concerning issues to the psychiatrist or nurse practitioner.
Education
Emergency Medical Technician Program -
DELGADO COMMUNITY COLLEGE
New Orleans, LA 01.2005 - 07.2005
Phlebotomy, and EKG Technician programs -
CALIBER TRAINING INSTITUTE
New York, NY 01.1997 - 08.1998
Skills
- Project coordination
- System management
- Risk management attitude
- Timeliness
- Accountability
- Dependability
- Initiative
- Stress management
- Customer engagement
- Interpersonal communication
- Optimistic outlook
- Commitment
- Customer relationship management
- Team leadership
- Effective communication
- Problem solving
- Conflict resolution
Training
American Heart Association training in CPR, AED, and First Aid
Timeline
Project Manager
FATHER & SON REMODELING
10.2018 - 05.2025
Customer Service Agent/Ramp/Baggage Handler
UNITED GROUND EXPRESS
10.2017 - 03.2023
Owner
PONYTAILS AND TWISTS DAY SPA FOR KIDS
09.2015 - 01.2018
Medical Courier
QUEST DIAGNOSTICS
10.2009 - 08.2015
Customer Service Agent
DELTA AIRLINES
10.2007 - 11.2010
Emergency Medical Technician Program -
DELGADO COMMUNITY COLLEGE
01.2005 - 07.2005
Psychiatric Technician
LAKELAND MEDICAL CENTER
02.2000 - 08.2005
Phlebotomy, and EKG Technician programs -
CALIBER TRAINING INSTITUTE
01.1997 - 08.1998