Crystal Gordon
Hephzibah,GA
Summary
Self-motivated Medical Records Specialist with expertise in scanning and indexing medical records to correct chart. Excel in analytical problem-solving, time management, and adaptability, ensuring accurate and timely submission of medical claims in diverse healthcare settings. Pleasant attitude and desire to help in any capacity.
Overview
25
25
years of professional experience
Work History
Medical Coder 1
AU Health System
Augusta, Georgia
08.2019 - 02.2023
- Reviewed medical records for accurate coding and compliance with guidelines.
- Assigned appropriate ICD-10 and CPT codes for various medical procedures.
- Collaborated with healthcare providers to clarify documentation requirements.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Verified proper coding, sequencing of diagnoses, and accuracy of procedures.
- Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
- Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
HIMS Medical Records Analyst
AU Health System
Augusta, Georgia
07.2011 - 07.2019
- Analyzed patient records for accuracy and compliance with regulations.
- Managed electronic health records using advanced database systems.
- Collaborated with healthcare staff to resolve documentation discrepancies.
- Ensured timely updates of medical records to maintain data integrity.
- Verified accuracy and completeness of documentation prior to filing or submitting.
- Assisted physicians with locating relevant clinical information stored in the EHR system.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Supported administration staff with records requests to support patient care.
- Purged outdated files.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Handled incoming calls and directed callers to appropriate department or employee.
HIMS Medical Records(VariousPositions)
AU Health System
Augusta, Georgia
07.1998 - 07.2011
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Scanned incoming documentation.
- Scanned and validated medical records for upload.
- Supported administration staff with records requests to support patient care.
- Kept department clean, organized and professional.
- Purged outdated files.
- Pulled patient charts for upcoming appointments.
- Observed confidentiality and safeguarded all patient-related information.
- Consolidated diverse medical records.
- Retrieved medical records upon request from healthcare professionals.
- Scanned and converted paper records to digital format, ensuring clear and legible documents.
- Monitored and managed inventory of medical record supplies, such as folders and labels.
- Organized and filed hard copy patient records in designated areas.
- Processed and responded to external requests for medical records following established protocols.
- Assisted patients with requests for their medical records, guiding them through the process.
- Facilitated the transfer of records between departments and external healthcare facilities.
- Indexed and cataloged medical records for easy retrieval and archival purposes.
- Reviewed medical records for completeness and accuracy, updating information as needed.
- Collected, sorted, and distributed incoming correspondence and reports related to medical records.
- Coordinated with healthcare providers to clarify unclear or incomplete information in records.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Located and retrieved files, assisting public with general information.
- Mentored junior team members and managed employee relationships.
- Determined and implemented techniques to improve medical records retrieval process.
Education
CPC-A - Medical Billing And Coding
Partica Flood/AAPC
09.2018 - 12.2018
Skills
- ICD-10 coding
- CPT coding
- medical record auditing
- electronic health records
- Adaptability and flexibility
- Teamwork and collaboration
- multi-line telephone systems
- Data entry
Timeline
Medical Coder 1
AU Health System
08.2019 - 02.2023
CPC-A - Medical Billing And Coding
Partica Flood/AAPC
09.2018 - 12.2018
HIMS Medical Records Analyst
AU Health System
07.2011 - 07.2019
HIMS Medical Records(VariousPositions)
AU Health System
07.1998 - 07.2011