Crystal Grandstaff
Burnettsville,IN
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Certified Clinical Medical Assistant and Health Coach
Verve-Health
Burnettsville, USA
04.2025 - Current
- EMR/EHR: Elation Health.
- Computer Programs: Office, Google Teams, Google Docs, Google Sheets, Outlook, Spruce, Hint, Square.
- Supply handling and ordering.
- HIPAA Compliance.
- Fast-Paced Environment.
- Assisted healthcare providers with patient examinations and procedures.
- Prepared examination rooms with necessary medical supplies and equipment.
- Documented patient medical histories and vital signs accurately.
- Educated patients on treatment plans and medication instructions.
- Coordinated patient appointments and follow-up visits efficiently.
- Managed electronic health records using practice management software.
- Supported team members in maintaining a clean and organized workspace.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Performed patient intake, including taking vital signs and medical histories.
- Assisted in scheduling appointments for patients, virtual appointments, over the phone, or via email communication.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Responded quickly to emergent situations within the clinic setting by following established protocols.
- Maintained up-to-date records of patient care, condition, progress, and concerns in the electronic health record system.
- Performed laboratory specimen collections such as urine samples or throat swabs according to established standards.
- Ensured accuracy of all documents related to patient visits including consent forms, discharge instructions and follow-up appointments.
- Answered phones promptly while providing excellent customer service to callers inquiring about services offered at the clinic.
- Facilitated referrals from primary care providers to specialists for further testing or treatment options.
- Provided support to nursing staff by performing tasks such as changing bed linens or restocking supplies.
- Administered medication under the direction of a physician or nurse practitioner using proper safety protocols.
- Educated patients about medications, procedures and physician's instructions.
- Communicated effectively with patients to provide a positive experience throughout their visit.
- Ordered laboratory tests and interpreted results in collaboration with healthcare team members.
- Maintained accurate documentation of patient records in accordance with HIPAA guidelines.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Independent Phlebotomist and Specimen Handler
Northwestern Medicine
Chicago, USA
11.2023 - 01.2025
- EMR/EHR: Office Ally, HealthLab, MDL, BMD Health.
- Computer Programs: Office, Google Teams, Google Docs, Google Sheets, Outlook, Media Labs.
- Patient Scheduling
- Quality Control
- Independent lab startup for CLIA and OSHA compliance.
- Supply handling and ordering
- HIPAA Compliance
- Fast-Paced Environment.
- Collected blood samples using proper techniques and equipment.
- Ensured compliance with safety protocols during sample collection.
- Assisted patients in understanding the blood draw process.
- Maintained accurate records of patient information and samples.
- Coordinated with healthcare team to manage patient flow efficiently.
- Performed quality control checks on collection equipment regularly.
- Educated patients on post-draw care and recovery procedures.
- Collaborated with laboratory staff to facilitate timely sample processing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Documented patient information into electronic medical records system.
Research Coordinator
Physicians Research Group
West Lafayette, USA
05.2022 - 12.2022
- EMR/EHR: Medidata, Veeva, Vault, Medrio
- Provided support to field staff during data collection activities, including training on proper data entry procedures.
- Draft correspondence between investigators, sponsors, IRBs, and universities regarding project-related matters.
- Computer Programs: Office, Basecamp.
- Coordinated research activities to ensure compliance with study protocols.
- Managed recruitment and screening of study participants for various clinical trials.
- Organized and maintained research documentation in accordance with regulatory standards.
- Facilitated communication between investigators and study team members for project updates.
- Assisted in the preparation of ethical review board submissions and amendments.
- Monitored data collection processes to ensure accuracy and completeness of information.
- Trained new staff on research procedures and best practices within the organization.
- Scheduled meetings and coordinated logistics for research-related events and training sessions.
- Managed a database of research participants and tracked their progress throughout the study.
- Assisted Principal Investigators in preparing grant applications by researching funding opportunities, writing sections of proposals, and creating budgets.
- Maintained accurate records of all documents related to the research process, including consent forms, interview notes, survey results.
- Coordinated the recruitment of study participants through various channels, such as targeted advertisements and referrals from community partners.
Education
Health Coach - Health Administration
National Healthcareer Association
On-line 09-2019
Certified Clinical Medical Assistant - Health Administration
National Healthcareer Association
On-line05-2015
High School Diploma -
North White High School
Monon, IN01.1991
Phlebotomy focus without certification -
Ivy Tech State College
Logansport, INSkills
- EMR management
- Clinical trial support
- Blood collection
- Patient education
- HIPAA compliance
- Medical supply ordering
- Patient scheduling
- Quality control
- Data documentation
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Customer service
- Workflow coordination
- Inventory management
Projects
TEAM Based Care 1.1, Online certification through National Healthcareer Association Successfully Helped Organize Food Finders Food Bank Advertising and Market Events for Randall Dermatology and MedSpa Day Spa
Specialty Experience
- Functioning Medicine
- Direct Patient Care
- Centralized Scheduling
- Dermatology
- Cardiology with EKG
- Neurology with EEG
- Podiatry
- Rheumatology
- Pulmonology
- Cardiac Rehab
Timeline
Certified Clinical Medical Assistant and Health Coach
Verve-Health
04.2025 - Current
Independent Phlebotomist and Specimen Handler
Northwestern Medicine
11.2023 - 01.2025
Research Coordinator
Physicians Research Group
05.2022 - 12.2022
Health Coach - Health Administration
National Healthcareer Association
Certified Clinical Medical Assistant - Health Administration
National Healthcareer Association
High School Diploma -
North White High School
Phlebotomy focus without certification -
Ivy Tech State College
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