KAYLA MCKENZIE
Yonkers,USA
Summary
Compassionate Medical Administrative Assistant experienced in patient care and medical office management. Achieved high levels of patient satisfaction through effective communication and adherence to regulatory standards. Supported healthcare operations by managing patient intake, specimen collection, and documentation.
Overview
1
1
Certification
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Certified Medical Assistant
Optum healthcare
Mount Kisco, New York
09.2025 - Current
- Administered vaccines and medications as per physician instructions.
- Assisted healthcare providers with patient examinations and procedures.
- Educated patients on treatment plans, medications, and preventive care.
- Managed patient intake, verifying insurance and medical histories.
Medical Assistant
Boston children’s physicians
Tarrytown, New York
06.2024 - 08.2025
- Assisted healthcare providers during patient examinations and procedures.
- Managed patient records using electronic health record systems effectively.
- Scheduled appointments and coordinated follow-up visits for patients.
- Handled inventory management for medical supplies and equipment efficiently.
Concierge
NFC Amenity
08.2022 - 02.2023
- Greeted visitors and residents, ensuring a professional and welcoming environment that enhanced guest experience.
- Provided information and assistance regarding building services, amenities, and local resources.
- Managed front desk operations, visitor logs, and security procedures to ensure safety and efficient visitor flow.
- Responded to inquiries and resolved concerns through effective communication and problem-solving skills.
- Coordinated communications via phone and email, maintaining accurate records to support effective information dissemination.
- Demonstrated flexibility and professionalism in a fast-paced customer service environment.
Secretary
Community Builders Association
05.2021 - 09.2022
- Managed multi-line phone systems and scheduled client and staff appointments to ensure efficient communication.
- Maintained office records, reports, correspondence, and confidential documents.
- Processed data entry and updated customer information in organizational databases.
- Coordinated office inventory and ordered supplies to maintain operational readiness.
- Prepared reports, invoices, presentations, and administrative documents.
- Supported management and staff with administrative tasks, enhancing overall office productivity.
Unit Clerk
St. Joseph’s Hospital
01.2020 - 01.2021
- Maintained and updated patient medical records and charts accurately.
- Registered patients and verified demographic information while maintaining HIPAA compliance.
- Updated and maintained patient medical records and charts to ensure accuracy and compliance with standards.
- Assisted healthcare providers, patients, and family members with information and administrative support.
- Provided information and administrative support to healthcare providers, patients, and family members to facilitate effective communication.
- Coordinated incoming and outgoing communications through phone and email to enhance operational efficiency.
- Maintained organized filing systems and ensured efficient retrieval of patient records.
- Monitored inventory levels and coordinated ordering of clerical and medical supplies.
- Supported patient flow by greeting visitors and assisting with intake procedures.
Education
Associate Degree in Nursing - Health Education
Westchester Community College
Valhalla, NY 09.2026 - 08.2028
High School Diploma -
Lincoln High School
Yonkers, NYSkills
- Patient Intake & Registration
- EMR management
- Medical Documentation
- Medical Terminology
- HIPAA Compliance
- Phlebotomy & Specimen Collection
- Vital Signs Monitoring
- Appointment Scheduling
- Insurance Verification
- Data management
- Inventory Management
- Microsoft Office
- Multi-line telephone management
- Patient communication
- Team support
Certification
- Certified Medical Administrative Assistant (CMAA)
- Phlebotomy Technician Certification
- Basic Life Support (BLS) Certification
Timeline
Associate Degree in Nursing - Health Education
Westchester Community College
09.2026 - 08.2028
Certified Medical Assistant
Optum healthcare
09.2025 - Current
Medical Assistant
Boston children’s physicians
06.2024 - 08.2025
Concierge
NFC Amenity
08.2022 - 02.2023
Secretary
Community Builders Association
05.2021 - 09.2022
Unit Clerk
St. Joseph’s Hospital
01.2020 - 01.2021
High School Diploma -
Lincoln High School