Letiea Smith

• Patient Triage & Care Coordination
• High-Volume Scheduling (40+ Patients/Day)
• Electronic Medical Records (EMR)
• Adult & Pediatric Clinical Support
• Insurance Verification & Referrals
• HIPAA Compliance & Medical Confidentiality
• Vital Signs & Patient Intake
• Vaccine & Medication Administration
• Front/Back Office Workflow

Certified Medical Assistant
Cary Adult Medicine – Cary, NC
August 2020 – Present

• Manage daily scheduling of 40+ patients for multiple internal medicine providers, ensuring efficient appointment flow and minimal wait times.
• Conduct triage assessments, including vital signs, symptom documentation, and urgent care needs.
• Assist with EKGs, blood draws, and medication administration under physician supervision.
• Communicate lab results, referrals, and follow-up instructions to patients clearly and compassionately.
• Verify insurance coverage and pre-authorizations, improving billing accuracy and patient satisfaction.
• Support front desk operations as needed, including check-in/out, phone coverage, and record requests.

• Provided clinical support in a fast-paced pediatric office, assisting in daily patient flow for 4+ providers.
• Performed initial patient assessments including vital signs, medical history, and chief complaints.
• Managed appointment scheduling using EMR system, optimizing provider calendars and reducing no-show rates.
• Handled patient triage both in-person and via phone to determine urgency and guide next steps.
• Administered immunizations, conducted routine lab work, and supported minor procedures.
• Communicated with parents regarding treatment plans, follow-ups, and referrals.
• Maintained accurate and confidential patient records, ensuring compliance with HIPAA standards.