Karen Fews
Lakeland
Summary
Medical Assistant with expertise in sterile medication preparation and prescription management, known for enhancing patient care and streamlining processes. Proficient in electronic health records, medical billing software, and laboratory procedures, committed to improving healthcare outcomes through innovative solutions. Eager to leverage skills in a collaborative healthcare setting, fostering patient trust and ensuring precision in service delivery
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Lakeland Regional Health
Lakeland
10.2025 - 04.2026
- Cast and splint application/removal
- Fitting durable medical equipment (DME) like braces and crutches
- Assisting with minor in-office procedures, suture/staple removal
- Sterile tray setup, and wound dressing changes.
- Triaging, taking vitals
- Collecting detailed patient histories
- Updating Electronic Medical Records (EMR), and providing pre- and post-operative instructions.
- Scheduling appointments
- Managing patient flow
- Insurance verification, and obtaining prior authorizations.
Registered Medical Assistant
Watson Clinic
Lakeland
05.2022 - 03.2024
- Perform aseptic procedures, improving patient safety and care standards.
- Monitor and document vital signs, ensuring timely interventions and enhanced patient outcomes.
- Assist in patient examinations, fostering trust and improving care quality.
- Implement electronic health records, enhancing data accuracy and patient management.
- Administer medications as prescribed, ensuring protocol adherence and positive outcomes.
- Assisted physicians during examinations, fostering a supportive environment that enhanced patient trust and comfort.
- Monitored patient vital signs and documented changes, ensuring timely interventions and improving overall patient care.
- Implemented a new electronic health record system, significantly improving data accuracy and accessibility for patient management.
- Administered medications and treatments as prescribed, ensuring adherence to protocols and contributing to positive patient outcomes.
- Streamlined patient intake processes, reducing wait times and enhancing overall patient satisfaction.
- Analyzed patient data trends to inform care plans, leading to more targeted interventions and improved health outcomes.
- Streamlined patient intake processes, significantly reducing wait times and enhancing overall patient satisfaction.
- Assisted in patient examinations, building trust and improving care quality through effective communication.
- Analyzed patient data trends to inform care plans, leading to targeted interventions and improved health outcomes.
- Implemented a new electronic health record system, enhancing data accuracy and accessibility for patient management.
- Monitored and documented vital signs, ensuring timely interventions and contributing to enhanced patient outcomes.
Pharmacy Technician
Cvs Pharmacy
Tampa
04.2021 - 11.2021
- Prepare sterile medicines
- Receiving and confirming prescription orders.
- Preparing and filling prescriptions.
- Accurately prepared and dispensed sterile medications, ensuring compliance with safety protocols and enhancing patient care.
- Streamlined prescription order processes, reducing wait times and improving customer satisfaction through efficient service.
- Coordinated with pharmacists and healthcare providers to verify and clarify prescriptions, fostering effective communication and patient safety.
- Monitored inventory levels and conducted regular audits, leading to noticeable gains in stock management and reduced waste.
- Provided exceptional customer service by addressing inquiries and concerns, contributing to a welcoming environment for patients.
- Cultivated a patient-centered environment by addressing inquiries effectively, enhancing overall customer experience, and building trust in pharmacy services.
Customer Services Representative
Ds services
Lakeland
07.2019 - 04.2021
- Taking payments and scheduling deliveries.
- Delivered exceptional customer service via calls and online, fostering positive client relationships and enhancing overall satisfaction.
- Processed payments accurately and efficiently, contributing to a seamless transaction experience and reducing discrepancies.
- Scheduled deliveries with precision, optimizing route planning, and ensuring timely service to meet customer expectations.
- Worked closely with logistics teams to resolve delivery issues, improving communication and enhancing service reliability.
- Implemented a feedback system for customer interactions, leading to actionable insights and measurable improvements in service quality.
- Delivered exceptional customer service, enhancing client satisfaction and fostering lasting relationships through effective communication.
Education
Medical Billing & Coding - Associate's degree
Keiser University
Lakeland, FLMedical Assisting - Associate of Science
Keiser University
Lakeland, FL, USSkills
- Patient assessment
- Medical billing
- Treatment administration
- Customer service
- Communication skills
- Time management
- Workflow organization
- Healthcare procedures
- Clinical applications
- Problem-solving
- Medical billing and coding
- HIPAA compliance
- Verbal and written communication
- Injection administration
- Patient education
- Specimens collection and processing
- Triage assessment
- Medical records management
- Patient documentation
- Medical records oversight
- Wound care
- Telephone etiquette
- Vital sign monitoring
- Basic life support
- Sterilization techniques
- Blood pressure measurement
- Patient scheduling
- Inventory and supply management
- Conflict resolution
- Patient care
- HIPAA protocols
- Orthopedic splints
- Suture removal
- Patient triage
Certification
- RMA
- CPR Certification
- PTCB Certification
- Pharmacy Technician Certification
- BLS Certification
- Pharmacy Technician License
- First Aid Certification
- Certified Medical Assistant
- Registered Pharmacy Technician
Personal Information
Willing To Relocate: Anywhere
Timeline
Certified Medical Assistant
Lakeland Regional Health
10.2025 - 04.2026
Registered Medical Assistant
Watson Clinic
05.2022 - 03.2024
Pharmacy Technician
Cvs Pharmacy
04.2021 - 11.2021
Customer Services Representative
Ds services
07.2019 - 04.2021
Medical Billing & Coding - Associate's degree
Keiser University
Medical Assisting - Associate of Science
Keiser University