Open To Work
LAKISHA MARIE TOLIVER, PsyD
Lindenwold,USA
Work Preference
Summary
Doctor of Psychology graduate with specialization in clinical psychology and criminal justice. Proven expertise in behavioral health case management and crisis intervention, emphasizing psychosocial assessments and treatment planning. Dedicated to promoting recovery and wellness through evidence-based practices and collaborative community efforts.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Certified Medical Assistant
GHR Healthcare
Mount Laurel, New Jersey
04.2026 - Current
- Obtained vital signs, administered vaccinations, and documented medical histories for examinations.
- Performed EKGs, spirometry tests, audiograms, and other diagnostic tests at the physician's request.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on treatment plans and follow-up care, enhancing understanding and adherence to medical recommendations.
- Scheduled appointments and coordinated referrals for patients efficiently.
- Managed patient records using electronic health record systems, ensuring accuracy and compliance with HIPAA standards.
- Collaborated with team members to enhance patient care processes effectively.
- Coordinated patient services and collaborated with multidisciplinary healthcare teams to enhance care delivery.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Demonstrated strong communication and organizational skills in diverse healthcare settings.
Certified Medical Assistant
Jefferson Health New Jersey
Haddonfield, NJ
04.2025 - 10.2025
- Obtained vital signs, administered vaccinations, and documented medical histories for examinations.
- Performed EKGs, spirometry tests, audiograms, and other diagnostic tests at the physician's request.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on treatment plans and follow-up care, enhancing understanding and adherence to medical recommendations.
- Scheduled appointments and coordinated referrals for patients efficiently.
- Managed patient records using electronic health record systems, ensuring accuracy and compliance with HIPAA standards.
- Collaborated with team members to enhance patient care processes effectively.
- Coordinated patient services and collaborated with multidisciplinary healthcare teams to enhance care delivery.
- Supported physicians, nurses, and healthcare professionals in providing quality patient-centered care.
- Maintained clean and well-stocked examination rooms, ensuring readiness for patient visits.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Demonstrated strong communication and organizational skills in diverse healthcare settings.
Remote Customer Service Representative
ModivCare Remote
01.2023 - 01.2024
- Coordinated non-emergency medical transportation services for patients and healthcare organizations nationwide.
- Managed high-volume inbound and outbound communications while providing exceptional customer service.
- Scheduled transportation services, verified eligibility requirements, and maintained detailed documentation.
- Collaborated with healthcare providers, transportation vendors, and clients to resolve service concerns.
- Maintained HIPAA compliance while utilizing multiple software platforms and electronic systems.
- Consistently exceeded productivity, quality assurance, and customer satisfaction metrics.
Case Manager
Oaks Integrated Care
Cherry Hill, USA
01.2019 - 01.2022
- Managed a diverse caseload of individuals experiencing mental health, behavioral health, substance use, and psychosocial challenges.
- Conducted comprehensive assessments and evaluated client strengths, needs, and barriers to treatment.
- Developed individualized service plans and coordinated care to support client recovery and wellness goals.
- Facilitated referrals and connected clients with housing, healthcare, financial assistance, transportation, and community resources.
- Provided crisis intervention, risk assessment, advocacy, and ongoing support services.
- Monitored treatment progress and adjusted service plans based on client needs and outcomes.
- Supported recovery-oriented and trauma-informed approaches to client care.
Medical Assistant
Cooper University Hospital
Voorhees, USA
01.2016 - 01.2019
- Assisted physicians and nursing staff in providing patient-centered healthcare services.
- Obtained and recorded vital signs, patient histories, and medical information.
- Prepared patients for examinations, procedures, and treatments.
- Maintained accurate electronic medical records and healthcare documentation.
- Coordinated patient care activities and supported clinical operations.
- Ensured compliance with healthcare regulations and organizational standards.
- Fostered positive patient experiences through compassionate communication and support.
Program Aide
Bancroft NeuroHealth
Haddonfield, USA
01.2014 - 01.2016
- Assisted youth with developmental disabilities in achieving educational, behavioral, and social goals.
- Supported implementation of behavioral intervention strategies and positive reinforcement techniques.
- Facilitated daily living activities and promoted independence and social development.
- Documented behavioral observations, progress notes, and client outcomes.
- Communicated effectively with families, caregivers, educators, and treatment teams.
- Maintained a safe, structured, and supportive environment.
Case Management/Counseling Intern
Virtua Health
Camden, USA
01.1997 - 01.2000
- Assisted with case management and counseling services for individuals and families.
- Participated in treatment planning, client assessments, and care coordination activities.
- Facilitated individual and group support sessions to enhance client coping skills and foster community connections.
- Monitored and documented client progress toward treatment goals, ensuring timely adjustments to care plans.
- Collaborated with multidisciplinary teams to identify client needs and service interventions.
- Connected clients to community resources and supportive services.
- Advocated for individuals facing behavioral health, medical, and social challenges to secure necessary resources and support.
Education
PSYD - Clinical Psychology, Specialization: Criminal Justice
University of Arizona Global Campus
Chandler, AZ05-2026
Master of Arts (MA) - Counseling Psychology
Ashford University
San Diego, CA05-2019
Bachelor of Arts (BA) - Applied Behavioral Sciences
Ashford University
San Diego, CA05-2016
Skills
- Patient Care
- Patient Assessment
- Health Screening
- Emergency Response
- Care Planning
- Patient Support
- Patient Safety
- Patient Recovery
- Care Management
- Case Management
- Patient Engagement
- Medical Documentation
- EHR management
- HIPAA Compliance
- Substance Use Awareness
- Resource Management
- Diversity Awareness
- Best Practices
- Service Improvement
- Team Collaboration
- Teamwork Skills
- Professional communication
- Problem Solving
- Process Improvement
- Patient Advocacy
- Healthcare Management
- Personal Care
- Safety Assessment
- Process Improvement
Certification
- BLS CPR Certified
- Certified Medical Assistant
Projects
Applied Doctoral Research Project Lead, University of Arizona Global Campus, Equipping Correctional Officers with Effective Strategies to Manage Overcrowding in Minority Women's Prisons, Correctional Psychology, Criminal Justice, Trauma-Informed Care, Behavioral Health Interventions, Rehabilitation Programs, Staff Wellness, Cultural Responsiveness, Evidence-Based Practice, Conducted systematic reviews of peer-reviewed scholarly literature., Evaluated evidence-based behavioral health and rehabilitation interventions., Examined the impact of correctional overcrowding on staff wellness and inmate outcomes., Developed practitioner-focused recommendations and training strategies., Synthesized research findings into actionable solutions for correctional environments.
Leadership And Professional Development
- Doctoral Research Project Lead
- Behavioral Health Case Management
- Community Resource Coordination
- Healthcare Team Collaboration
- Client Advocacy and Support Services
- Professional Ethics and Cultural Competence
Honors And Professional Affiliations
Golden Key International Honour Society
Timeline
Certified Medical Assistant
GHR Healthcare
04.2026 - Current
Certified Medical Assistant
Jefferson Health New Jersey
04.2025 - 10.2025
Remote Customer Service Representative
ModivCare Remote
01.2023 - 01.2024
Case Manager
Oaks Integrated Care
01.2019 - 01.2022
Medical Assistant
Cooper University Hospital
01.2016 - 01.2019
Program Aide
Bancroft NeuroHealth
01.2014 - 01.2016
Case Management/Counseling Intern
Virtua Health
01.1997 - 01.2000
PSYD - Clinical Psychology, Specialization: Criminal Justice
University of Arizona Global Campus
Master of Arts (MA) - Counseling Psychology
Ashford University
Bachelor of Arts (BA) - Applied Behavioral Sciences
Ashford University