Healthcare administrative and clinical professional with experience supporting patients, providers, and multidisciplinary teams in fast-paced healthcare environments. Experienced in patient scheduling, patient intake, EMR/EHR documentation, Epic, front-desk operations, care coordination, medical records, insurance-related processes, and patient communication. Strong background maintaining accurate and confidential documentation, coordinating appointments, supporting clinical workflows, and providing professional patient service. Registered Medical Assistant with an Associate’s Degree in Human Services and experience working across healthcare and behavioral health settings.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Medical Assistant
Middlesex Health
Middletown, US
09.2023 - Current
Perform comprehensive patient intake, obtain vital signs, and document patient information accurately to support efficient clinical workflows.
Utilize Epic electronic medical records and Microsoft platforms for documentation, scheduling, communication, and administrative support.
Assist with appointment scheduling and patient coordination, helping maintain efficient patient flow and timely access to care.
Collaborate directly with healthcare providers and clinical staff during examinations and procedures.
Maintain accurate and confidential patient documentation in accordance with healthcare standards and privacy requirements.
Provide professional, compassionate patient support while addressing questions and facilitating communication between patients and providers.
Maintain organized clinical areas and follow infection-control and safety procedures.
Direct Support Professional
Allied Community Resources
Middletown, US
01.2021 - 09.2026
Provided direct support to individuals with developmental disabilities, promoting independence and enhancing quality of life through daily living assistance.
Implemented individualized care plans and facilitated community engagement to support social integration and personal growth.
• Monitored medication administration and observed behavioral or health changes, promptly reporting concerns to ensure client safety.
• Maintained accurate, detailed documentation to support compliance, continuity of care, and team communication.
Medical Receptionist/Medical Assistant
Yale New Haven Health
Bristol, US
11.2024 - 10.2025
Managed patient scheduling and front-desk operations, supporting efficient patient flow and a positive patient experience.
Supported patient check-in, intake, appointment coordination, and communication with healthcare providers.
Maintained accurate patient information and documentation within EMR systems and physical medical records.
Performed clinical support duties including vital signs, patient histories, and laboratory specimen collection.
Collaborated with providers and clinical staff to support daily clinic operations and improve workflow efficiency.
Provided professional patient-facing service while maintaining confidentiality and accuracy.
Assisted with follow-up and patient communication to support continuity of care.
Psych Medical Assistant-Admin
Paragon Behavioral Health Services
Berlin, CT
05.2021 - 11.2024
Perform comprehensive patient intake and vital sign collection, supporting accurate assessments and efficient patient throughput.
Collaborate closely with providers during examinations and procedures, enhancing workflow and patient experience.
Uphold strict sanitation and sterilization protocols to ensure a safe and compliant clinical environment.
Leverage Epic and Microsoft platforms to streamline documentation, scheduling, and team communication.
Provided direct support to individuals with developmental disabilities, promoting independence and enhancing quality of life through daily living assistance.
Implemented individualized care plans and facilitated community engagement to support social integration and personal growth.
Monitored medication administration and observed behavioral or health changes, promptly reporting concerns to ensure client safety.
Maintained accurate, detailed documentation to support compliance, continuity of care, and team communication.
Managed high-volume scheduling and front-desk operations, improving workflow efficiency and reducing patient wait times.
Provided exceptional patient-facing support, ensuring a seamless check-in process and positive experience.
Maintained precise documentation in EMR and physical charts to support accurate and compliant care delivery.
Conducted clinical tasks including vitals, histories, and lab collection to support comprehensive patient assessments.
Collaborated with providers during examinations to enhance clinic productivity and care quality.
Maintained sterile, well-organized exam rooms to support safe and efficient operations.
Oversaw patient intake and scheduling in Epic, optimizing workflow efficiency and reducing delays in care.
Provided exceptional patient support and follow-up, strengthening patient engagement and experience.
Acted as a liaison between patients and providers to ensure seamless care coordination.
Delivered clear and effective education on treatments and medications to support patient compliance and outcomes.
Patient Liaison
Hartford HealthCare
Wethersfield, US
12.2022 - 08.2023
Served as a liaison between patients, providers, and healthcare teams to support effective communication and care coordination.
Assisted patients with questions, concerns, and navigation of healthcare services.
Supported patient follow-up and communication to promote continuity of care.
Maintained accurate documentation and communicated relevant information to appropriate clinical staff.
Collaborated with multidisciplinary teams to support timely and effective patient care.
Intake Specialist
Way Finders
Springfield, MA
02.2022 - 01.2023
Conducted client intake and maintained accurate case documentation.
Coordinated information and communication among clients and service teams.
Managed assigned cases and maintained organized records to support continuity of services.
Utilized Microsoft Outlook, Teams, and Excel for communication, documentation, and case coordination.
ABA Therapist
Raymond Hill School
New Britain, CT
03.2020 - 02.2022
Managed assigned caseloads and maintained accurate client documentation.
Collaborated with multidisciplinary teams, including occupational and speech therapy professionals.
Conducted client check-ins and documented progress toward individualized treatment goals.
Supported communication, behavioral, educational, and social development.