Jennifer JonesHarris
Middletown
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Medical Assistant
ENT & Allergy Associates, LLP
Middletown
06.2022 - Current
- Educated patients about medications, procedures and physician's instructions.
- Positioned patients properly during examination or treatment for comfort and safety.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Lead Medical Receptionist
ENT & Allergy Associates, LLP
Middletown
03.2018 - 06.2022
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Served as main point of contact between physicians and patients; relayed messages in a professional manner.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Straightened up waiting room to maintain neat and organized space.
- Provided guidance to other medical receptionists regarding office procedures and policies.
- Maintained patient records in an organized manner, ensured HIPAA compliance, monitored patient flow during peak hours, provided customer service support to patients.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Medical Receptionist
ENT & Allergy Associates, LLP
Middletown
10.2013 - 03.2018
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Entered insurance, demographics and health history into patient database.
Education
Associate of Applied Science -
SUNY Orange
Middletown, NY01-2009
Skills
- Patient education
- Electronic health records
- Appointment scheduling
- Insurance verification
- Medical record management
- Customer service
- Time management
- HIPAA compliance
- CPR certified
- Attention to detail
Timeline
Medical Assistant
ENT & Allergy Associates, LLP
06.2022 - Current
Lead Medical Receptionist
ENT & Allergy Associates, LLP
03.2018 - 06.2022
Medical Receptionist
ENT & Allergy Associates, LLP
10.2013 - 03.2018
Associate of Applied Science -
SUNY Orange