Jocarla Nicolina Cavalcante
Windermere
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Dedicated professional with clinical practicum experience and passion for delivering quality healthcare. Skilled at establishing care plans and educating patients and families. Offering caring bedside manner, patient-centric focus and expertise in discharge management.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Medical Assistant
MedStation Dr Phillips
Orlando
04.2024 - Current
- Answered customer questions about products and services.
- Engaged in friendly conversation with patients to better uncover individual needs.
- Prioritized helping the patient over completing other routine tasks.
- Coordinate patients' appointments.
- Provide our guests with a world-class experience to distinguish us from our competition.
- Follow up with the patients, and provide friendly customer service.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Provided assistance to medical staff in performing procedures.
- Registered new patients into practice management software program accurately entering demographic information.
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Measured vital signs and took medical histories to prepare patients for examination.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Incorporated outside records into charts and EHR.
- Organized charts, documents and supplies to maintain team productivity.
- Educated patients about medications, procedures and physician's instructions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Assisted back office patient processes to reduce office wait times.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Positioned patients properly during examination or treatment for comfort and safety.
- Explained treatment procedures and physicians' instructions.
- Prepared treatment rooms for patient examinations.
- Handled general office duties to support administrative staff during peak hours.
- Processed orders for medical supplies and lab equipment.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered medications under physician's supervision.
- Conducted EKG as requested by the physician.
- Collected samples from patients for laboratory testing purposes.
Nurse
ISGH - HOSPITAL GERAL Dr WALDEMAR ALCÂNTARA
Fortaleza
01.2010 - 09.2017
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Nursing care for critically ill patients, performed invasive procedures.
- Nursing care for patients with acute stroke and chronic stroke.
- Nursing assistance to the patient in Palliative Care, as well as assistance to the patient's family.
- Assisted the medical team in highly complex procedures.
- Preparation of patients for examinations and highly complex procedures and surgeries.
- Administration of enteral and parenteral diets.
- Monitored critical patients in exams (CT/ MRI) and transfer to ICU / surgical center / hospitalization units.
- Coordinated nursing team in the assistance provided to patients in the emergency.
- Trained nursing team.
Nurse (Emergency / Medical Clinic)
HOSPITAL SÃO CARLOS
Fortaleza
01.2005 - 09.2012
- Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
- Primary care for patients in emergency - clinical, surgical, ENT and trauma-orthopedics (child/adult).
- Nursing care for cancer patients. Port-a-cath catheter puncture for chemotherapy.
- Administration of enteral, parenteral and chemotherapy diets.
- Monitoring critical patients in exams (CT/ MRI) and transfer to ICU / surgical center / hospitalization units.
- Preparation of patients for examinations and highly complex procedures and surgeries.
- Coordinated the nursing team in the assistance provided to patients in the emergency.
- Nursing assistance to critical patients (clinical and surgical), performing invasive procedures.
- Assisted the medical team in highly complex procedures.
- Monitoring and follow-up of patients in the immediate postoperative period (surgeries in general and cardiac surgery.
- Trained nursing team.
- Tutoring and training of Nursing students.
Technical Nurse in Charge
PRO-VIDA MEDICAL
Fortaleza
03.2005 - 06.2009
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Representation of CODMAN/J&J surgical material in
neurosurgery and vascular surgery. - Performed valve adjustment in the intraoperative and postoperative period.
- Follow-up of patients in the postoperative period of hydrocephalus valve implantation
Facilitator Nurse - Patient Care (Emergency)
HOSPITAL REGIONAL UNIMED
Fortaleza
03.2003 - 06.2005
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Risk management to the patient in emergency care.
- Primary care for patients in emergency - clinical, surgical, pediatric, orthopedic and obstetric (child/adult).
- Nursing assistance to critical patients (clinical and surgical), performed invasive procedures.
- Coordinated nursing team in the assistance provided to patients in the emergency.
Night Shift Nurse (ICU)
HOSPITAL SÃO MATEUS
Fortaleza
01.2002 - 08.2004
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Prepared materials for following shift.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Nursing care for critically ill patients (clinical and surgical).
- Performed invasive procedures.
- Administrated enteral and parenteral diets.
- Monitored critical patients in exams (CT/ MRI).
- Coordinated the nursing team in the care provided to patients in the ICU.
Head Nurse
POLICOR (Intensive Care Center)
Rio De Janeiro
01.2001 - 10.2001
- Built rapport with patients and family members to deliver exceptional care.
- Monitored nursing care, patient assessment processes, and treatment implementations.
- Strengthened unit care standards and policies with focus on patient safety and dignity.
- Identified unit areas of inadequacy and adjusted procedures to close gaps and improve policies.
- Performed patient assessments and adjusted care plans accordingly.
- Coordination and dimensioning of the nursing team.
- redeployment of personnel.
- Assembled the nursing team's schedule
- Performed invasive procedures.
- Monitoring critical patients in exams (CT/ MRI).
Nursing Supervisor - Day and Night
Portuguese Beneficence Hospital Of Niterói
Niteroi
01.1998 - 10.2001
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Developed guidelines to improve communication with contractors, ensuring compliance with different requirements by agency.
- Investigated and reported all incidents per hospital policies.
- Nursing team coordination
- Relocation and staffing
- Coordination of nursing care provided to surgical, clinical, pediatric patients, maternity, coronary care unit and ICU.
- Nursing care for surgical, clinical, pediatric patients, maternity, Coronary Care Unit and ICU.
- Performed invasive procedures.
Head Nurse
HOSPITAL DE CLÍNICAS ALAMEDA
Niterói
09.1999 - 10.2000
- Built rapport with patients and family members to deliver exceptional care.
- Monitored nursing care, patient assessment processes, and treatment implementations.
- Strengthened unit care standards and policies with focus on patient safety and dignity.
- Identified unit areas of inadequacy and adjusted procedures to close gaps and improve policies.
- Pre-Audit of Medical Hospital bills.
- Coordination and dimensioning of the nursing team.
- Redeployment of personnel.
- Assembled the nursing team's schedule.
- Performed invasive procedures.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
Night Shift Nurse (Emergency)
HOSPITAL BARRA D'OR
Rio De Janeiro
03.1998 - 06.1999
- Prepared materials for following shift.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Primary care for patients in the emergency room – clinical, surgical, orthopedic and obstetric (child/adult).
- Monitoring critical patients in exams (CT / MRI) and transfer to ICU / surgical center / hospitalization units.
- Collection of laboratory tests, Performed invasive procedures.
- Coordination of the nursing team in the assistance provided to patients in the emergency.
Emergency Nurse
Antonio Pedro University Hospital - HUAP/UFF
Niteroi
03.1997 - 09.1997
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Coordination of the nursing team.
- Care for patients at imminent risk of life.
- Nursing assistance to clinical, trauma-orthopedic, surgical and pediatric patients.
- Performing invasive procedures (venous access puncture, administration of medications, installation of venous hydration, bladder and nasogastric catheterization).
- Dressings.
- Monitoring and stabilization of the critically ill patient
- Remained calm and productive during life-threatening situations to maximise positive outcomes.
- Optimised outcomes in critical care situations through advanced life-saving techniques.
Education
Bachelor of Science - Nursing Midwifery
Fluminense Federal University
Niteroi/RJ/BrazilMaster of Science - Intensive Care
Fluminense Federal University
Niteroi/ RJ / BrazilNo Degree - English-as-a-Second-Language Education
- IBEU (Brazil-United States Institute)
Rio De Janeiro / BrazilNo Degree - English-as-a-Second-Language Education
Mila English School
Orlando, FLSkills
- Complaint resolution
- Medical terminology knowledge
- Administrative support
- Patient care
- Vital sign measurement
- Electronic health records
- Customer service
- Inventory management
- HIPAA compliance
- Medical record maintenance
- Communication skills
- Inventory and supply management
- Patient education
- Conflict resolution
- Time management
- Team collaboration
- Document filing
- System updates
- Patient greeting
- Appointment scheduling
- Portuguese and English fluency
- Patient and family education
- Clinical documentation
- Healthcare ethics
- Patient scheduling
- Check-in coordination
- Medical records management
- Respiratory equipment utilization
- Companionship and emotional support
- Electrocardiography (EKG)
- Medical terminologies
- Vital sign monitoring
- Certified in basic life support (BLS)
- Patient assessments
- Emergency procedures
- Communicating with patient families
- Medical equipment operation
- Patient assessments and care
- Family education
- Quick problem solver
- Emergency room procedures
- Suture removal
Languages
- Portuguese fluency
- English fluency
- Spanish intermediate
Personal Information
Title:
Languages
English
Professional
Portuguese
Native/ Bilingual
Spanish
Limited
Certification
- Basic Life Support - My CPR NOW
- 06/2024
Timeline
Medical Assistant
MedStation Dr Phillips
04.2024 - Current
Nurse
ISGH - HOSPITAL GERAL Dr WALDEMAR ALCÂNTARA
01.2010 - 09.2017
Technical Nurse in Charge
PRO-VIDA MEDICAL
03.2005 - 06.2009
Nurse (Emergency / Medical Clinic)
HOSPITAL SÃO CARLOS
01.2005 - 09.2012
Facilitator Nurse - Patient Care (Emergency)
HOSPITAL REGIONAL UNIMED
03.2003 - 06.2005
Night Shift Nurse (ICU)
HOSPITAL SÃO MATEUS
01.2002 - 08.2004
Head Nurse
POLICOR (Intensive Care Center)
01.2001 - 10.2001
Head Nurse
HOSPITAL DE CLÍNICAS ALAMEDA
09.1999 - 10.2000
Night Shift Nurse (Emergency)
HOSPITAL BARRA D'OR
03.1998 - 06.1999
Nursing Supervisor - Day and Night
Portuguese Beneficence Hospital Of Niterói
01.1998 - 10.2001
Emergency Nurse
Antonio Pedro University Hospital - HUAP/UFF
03.1997 - 09.1997
Bachelor of Science - Nursing Midwifery
Fluminense Federal University
Master of Science - Intensive Care
Fluminense Federal University
No Degree - English-as-a-Second-Language Education
- IBEU (Brazil-United States Institute)
No Degree - English-as-a-Second-Language Education
Mila English School
Similar Profiles
Blesson BabuBlesson Babu
Nursing Assistant ICU at Orlando Health Dr. Phillips HospitalNursing Assistant ICU at Orlando Health Dr. Phillips Hospital
Christian CastroChristian Castro
Cook's Assistant at Dr. Phillips Center Of The Performing ArtsCook's Assistant at Dr. Phillips Center Of The Performing Arts
AUTHERENE MAYLORAUTHERENE MAYLOR
Advanced Care RN /Intensive Care Unit (ICU) at Orlando Health (Dr. P Phillips Hospital)Advanced Care RN /Intensive Care Unit (ICU) at Orlando Health (Dr. P Phillips Hospital)
Ayrica MathisAyrica Mathis
Client Success Manager at Snap Finance – RemoteClient Success Manager at Snap Finance – Remote
Haya HabbalHaya Habbal
Specialty Pharmacist at Accredo Specialty PharmacySpecialty Pharmacist at Accredo Specialty Pharmacy