Danaisia A Davidson
Houston
Summary
Hardworking Customer Service Representative with strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Trace Regional Hospital
Houston, MS
07.2024 - Current
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork.
- Educated patients on prescribed medications, treatments, and procedures.
- Kept equipment ready for use through scheduled cleaning and sterilization.
Customer Service Representative- Remote
TTEC
06.2023 - 07.2024
- Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers
- Logged details of customer service calls in computer system following correct protocols
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Provided exceptional customer service to clients in fast-paced call center environment
- Navigated multiple computer systems and applications and utilized search tools to find information
- Determined charges for services requested and arranged for billing.
Customer Service Representative- Remote
Iqor
12.2022 - 05.2023
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Responded to telephone inquiries and complaints following standard operating procedures
- Performed data entry tasks accurately and in a timely manner
- Updated and maintained database with accurate customer information and timely data entry.
- Built trusting relationship with customers to better understand needs.
Education
High School Diploma -
Itawamba Community College
Fulton, MS05.2026
High School - undefined
Houston High School
Houston, MS05.2023
Skills
- Data Entry
- Call Management
- Scheduling
- Information Security
- Call Center Operations
- Multitasking
- Conflict Mediation
- Inbound and Outbound Calling
- Complaint resolution
- Data entry
- Customer Service Excellence
- Order Resolution
- Returns and Exchanges
- Shipping and Delivery Support
- Billing Support
- Account Management
- CRM Software
- Microsoft Office Suite
- Data Entry (55 WPM)
- Active Listening
- Conflict Resolution
- De-escalation
- Multitasking
- Time Management
- Cross-functional Collaboration
- Email and Chat Support
- Remote Work
- Adaptability
LANGUAGE
English - Advanced
Timeline
Medical Assistant
Trace Regional Hospital
07.2024 - Current
Customer Service Representative- Remote
TTEC
06.2023 - 07.2024
Customer Service Representative- Remote
Iqor
12.2022 - 05.2023
High School - undefined
Houston High School
High School Diploma -
Itawamba Community College