Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kayla Nettles

Kayla Nettles

Hickory,NC

Summary

Hi! I’m Kayla , I am 26 years old and live in Hickory! When it comes to work, I have excellent patience in stressful situations and with people. Super friendly and kind and genuinely love taking care of and helping others! People and or animals children the elderly, anyone and anything! Very positive attitude and outlook on things, happy determined hard working person! Punctual individual enthusiastically handling activities of daily living and meals in home and institutional environments. Conscientious and attentive professional available to work any shift and holidays. Skilled in ambulation assistance and patient transportation. Reliable individual enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

10
10
years of professional experience

Work History

Medical Assistant

UNC Health Appalachain ( AppFamily Medicine)
11.2023 - 08.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

Data Entry Processor

Psi Polymersystems
02.2023 - 04.2023
  • Completed data entry tasks with accuracy and efficiency.
  • Verified accuracy of data before transcribing.
  • Obtained scanned records and uploaded into database.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Searched, extracted and interpreted information to determine correct input procedure.
  • Compiled and verified accuracy and sorting information to prepare source data for computer entry.
  • Compiled data and reviewed information for accuracy prior to input.
  • Identified data entry errors and reported to necessary departments.
  • Organized, sorted, and checked input data against original documents.

Administrative Assistant

Barefoot CNC
05.2022 - 11.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.

Did several purchase orders , and processed checks bank deposits , kept our customer up to date on maintenance.

In-Home Caregiver

Home Instead Senior Care Home
01.2021 - 05.2022
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Monitored progress and documented patient health status changes to keep care team updated.

Dietary Aide

Lenoir Healthcare Center
05.2018 - 12.2020
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
  • Maintained strict levels of cleanliness for tables, floors and prep areas.
  • Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
  • Arranged tray and or table settings with proper tableware, condiments and tray card.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.

Cashier

Bi-Lo Grocery Store
07.2014 - 02.2018
  • Collecting Payments
  • Greeting and thanking customers
  • Scanning Items
  • Bagging groceries
  • Scanned groceries and ensured proper price scanning
  • Provided quality customer service
  • Answered product questions with up-to-date knowledge of sales
  • Politely assisted customers in person and via telephone
  • Was in charge of explaining and signing people up for the Plenti program, which is our new updated rewards program that saves customers on gas and groceries
  • Assisted customers with final purchases and answered questions at the checkout counter
  • Primary job duties included ringing up purchases, scanning coupons, and ensuring customer satisfaction
  • Operated computerized cash registers and credit card machines as well as conveyor belts
  • Exuded friendly, courteous, and positive attitude and demonstrated professionalism
  • Took initiative to provide assistance to customers who needed help locating merchandise
  • Maintain clean and arranged checkout areas of grocery store
  • Return items to appropriate location and organize stocked shelves
  • Received payment from customers by cash, debit, credit cards or vouchers
  • Offered customers carry-out service at the completion of transactions

Education

High School Diploma -

East Gaston High School
2016

Skills

  • Computer Skills
  • Customer Service Skills
  • Communication Skills
  • Flexible Schedule
  • Friendly
  • Managing cash drawers
  • Teamwork
  • Timeliness
  • Quick Learner
  • Reliable
  • Dependable
  • Verbal Communication Skills
  • Trustworthy
  • Monetary Transactions
  • Positive attitude
  • Informative
  • Household Chores
  • Community Activities
  • Conditions Assessment
  • First Aid and Safety
  • Patient Progress Documentation
  • Behavior Redirection
  • Data Entry Equipment
  • Data Processing
  • Entry Verification
  • Maintaining Confidentiality
  • Business Administration
  • Sorting and Labeling
  • Invoice Processing
  • Accounts Payable and Accounts Receivable
  • Mail Handling
  • Data Input
  • Customer Transactions
  • QuickBooks Proficiency
  • Document Scanning
  • Strong Problem Solver
  • Bookkeeping
  • Filing
  • Medical office duties
  • HIPAA Compliance
  • Customer Service
  • Patient Scheduling
  • Vital Sign Monitoring
  • Vital signs monitoring
  • Direct Patient Care
  • Clinical Documentation
  • Data Entry
  • CPR
  • Immunization Administration
  • Patient Assessments
  • Specimens collection and processing
  • Maintaining confidentiality
  • Compassionate caregiver

Timeline

Medical Assistant

UNC Health Appalachain ( AppFamily Medicine)
11.2023 - 08.2024

Data Entry Processor

Psi Polymersystems
02.2023 - 04.2023

Administrative Assistant

Barefoot CNC
05.2022 - 11.2022

In-Home Caregiver

Home Instead Senior Care Home
01.2021 - 05.2022

Dietary Aide

Lenoir Healthcare Center
05.2018 - 12.2020

Cashier

Bi-Lo Grocery Store
07.2014 - 02.2018

High School Diploma -

East Gaston High School
Kayla Nettles