Payten Poole
Athens,AL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
APPROXIE URGENT CARE MADISON
Madison, AL
10.2023 - 08.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected and documented patient medical information such as blood pressure and weight.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared lab specimens for diagnostic evaluation.
- Implemented care and efficiency improvements to support and enhance office operations.
Security Officer/Receptionist
Allied Universal
Huntsville, AL
07.2023 - 06.2024
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Reported suspicious activities and persons to law enforcement.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Conducted regular patrols of key areas to spot and control security concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Interacted assertively but non-confrontationally with personnel and general public.
- Completed full building and grounds patrols to spot and investigate concerns.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
Cashier/Customer Service Representative
Publix
Madison, AL
07.2019 - 08.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to increase revenue.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Lifted up to 30 pounds at once and used forklift to move heavier loads.
Education
High school diploma -
East Limestone High School
Athens, AL05.2022
Skills
- Computer Operation
- Security
- Typing
- Cash Handling
- Sales
- Customer Service
- Computer Skills
- Leadership
- Writing Skills
- Driving
- Data Entry
- Front Desk
- Cleaning Experience
- Organizational Skills
- Time Management
- Surveillance
- Administrative Experience
- Phone Etiquette
- Triage
- Medical Records
- Medical Imaging
- Patient Care
- Vital Signs
- Laboratory Experience
- Insurance Verification
- HIPAA
- Medical Scheduling
- Computer skills
- Customer service
- Medical records
- Medical terminology
- Vital signs
- Front desk
- Medical imaging
- Retail sales
- Laboratory experience
- Nursing
- Communication skills
- Guest services
- EMR systems
- Assembly
- English
- Materials handling
- Warehouse experience
- Medical office administration
- Inventory Management
- Patient Scheduling
- HIPAA Compliance
- Payment Collection
- Medical Billing
- Patient Flow Management
- Patient-focused care
- Phlebotomy
- Medical Terminology
- Indirect Patient Care
- Procedure Assistance
- Sterilization techniques
- Clinical Documentation
- Respiratory therapy functions
- Electronic Health Records
- Medical terminology knowledge
- Knowledge of EKG rhythm interpretation
- Immunization Administration
- Chemical solution preparation
- Emergency procedures understanding
- Tube feedings and medications familiarity
- Complex Problem-Solving
- Wound care specialist
- Reliable transportation
- Antigen testing
- Medical Equipment Operation
- Customer Relationship Management (CRM)
- Vital Sign Monitoring
- Simple dressings
- Patient Care Coordination
- Monitoring patient progress
- EMR / EHR
- Maintaining confidentiality
- Dementia and Alzheimer's knowledge
- Reliable team player
- Vital signs monitoring
- Patient bathing
- pH testing
- Electronic Medical Records
- Valid AL driver's license
Certification
- Guard Card
- Driver's License
- Forklift Certification
Timeline
Medical Assistant
APPROXIE URGENT CARE MADISON
10.2023 - 08.2024
Security Officer/Receptionist
Allied Universal
07.2023 - 06.2024
Cashier/Customer Service Representative
Publix
07.2019 - 08.2021
High school diploma -
East Limestone High School