Myana Spears
Washington,DC
Summary
Customer Service Representative with background in providing excellent support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Medstar Washington Hospital Center
Washington , DC
08.2021 - Current
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Improved patient care by communicating with patients' physicians.
- Reviewed test results with physicians or other healthcare staff members.
- Provided emotional support to patients who are dealing with difficult diagnoses.
- Responded to patient callbacks and phone-in prescription refill requests.
Cashier
CVS Pharmacy
Washington , DC
07.2019 - 06.2021
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
M.A Certificate - Medical Assistant
Prospect College
Washington, DC10-2019
High School Diploma -
Anacostia SHA
Washington, DC06-2018
Skills
- Complaint resolution
- Dispute resolution
- Customer relationship management (CRM)
- Call center experience
- Problem-solving
- Peer mediation
- Mental health awareness
- Collaborative Problem-solving
- Emotional regulation
- Social skills training
Certification
- CPR/BLS Certification
Timeline
Medical Assistant
Medstar Washington Hospital Center
08.2021 - Current
Cashier
CVS Pharmacy
07.2019 - 06.2021
M.A Certificate - Medical Assistant
Prospect College
High School Diploma -
Anacostia SHA
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