KEYONA SMITH
Baltimore,MD
Summary
Certified Medical Administrative Assistant and Certified Medical Assistant experienced in supporting patients and healthcare teams across diverse clinical environments. Enhanced patient services through effective referral coordination and precise documentation of vital signs and insurance details, utilizing Epic and Mastermind systems for optimal medical records management. Focused on delivering compassionate care and educating patients on preventive healthcare services to ensure seamless continuity of care.
Overview
1
1
Certification
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Referral Coordinator / Medical Assistant
JAI MEDICAL CENTER
Baltimore, MD
05.2024 - 09.2026
- Coordinated specialist referrals and follow-up care, enhancing continuity of patient services.
- Communicate with patients and healthcare team members to facilitate timely care coordination.
- Obtain and document patient vital signs, demographic information, and insurance information accurately.
- Utilized Epic and Mastermind systems for efficient medical records management, documentation, scheduling, and patient information oversight.
- Educate patients and conduct outreach for preventive healthcare services.
- Maintained accurate patient records, supporting operational efficiency across multiple clinic locations.
Unit Secretary
LORIEN DIALYSIS
Baltimore, MD
09.2023 - 05.2024
- Oversaw patient records and electronic medical record documentation, ensuring accuracy in a clinical dialysis setting.
- Facilitated patient admissions and ensured accuracy of patient information for effective care delivery.
- Managed patient records and electronic medical record documentation in a clinical dialysis setting.
- Aided the Director of Nursing with administrative tasks, ensuring timely and precise documentation.
- Maintained organization, accuracy, and confidentiality in a fast-paced healthcare environment.
Certified Medical Assistant
EXPRESSCARE URGENT CARE
Baltimore, MD
05.2022 - 06.2023
- Assisted clinical staff with patient care and daily clinical operations.
- Assisted clinical staff with patient care and ensured smooth daily operations.
- Supported front desk operations, delivering professional and compassionate service to patients.
- Scanned, organized, and maintained medical documents, enhancing accuracy of EMR records.
- Scanned, organized, and maintained medical documents to support accurate EMR records.
Certified Medical Assistant
FAMILY HEALTH CONNECTIONS
Columbia, MD
03.2021 - 02.2022
- Executed patient intake, scheduled appointments, and processed insurance authorizations to streamline patient flow.
- Organized patient referrals to healthcare specialists for comprehensive care. and facilitated communication between patients and healthcare providers to enhance care continuity.
- Managed high-volume telephone lines, ensuring professional communication and delivering exceptional customer service.
- Coordinated referrals and supported communication between patients and healthcare providers.
- Managed high-volume telephone lines while maintaining professional communication and customer service.
Certified Medication Technician
FREEDOM TO CHOOSE
Baltimore, MD
05.2020 - 07.2022
- Administered medications and assisted patients with daily living activities to enhance overall well-being.
- Monitored patient conditions and communicated changes to care team members to ensure timely interventions.
- Maintained compliance with safety, privacy, and infection-control standards.
- Delivered consistent patient support while ensuring accurate documentation for continuity of care.
Education
Medical Administrative Assistant Certification (CMAA) -
Ashworth College
Norcross, GA 07.2019 - 01.2020
High School Diploma -
Edmondson Westside High School
Baltimore, MD 09.2006 - 06.2010
Skills
- Referral coordination
- Insurance authorizations
- Patient Intake & Registration
- Patient scheduling
- Electronic Medical Records (Epic)
- Epic charting
- Medical Records Management
- Medical Scheduling
- Front Desk Operations
- HIPAA & Patient Confidentiality (CMA)
- Patient education
- Medical Terminology
- Medical office administration
- Referral coordination
- Insurance authorizations
- Patient scheduling
Personal Information
Title: CERTIFIED MEDICAL ADMINISTRATIVE ASSISTANT (CMAA) | CERTIFIED MEDICAL ASSISTANT (CMA)
Certification
Certified Medical Assistant (CMA) — Certification ID: 26R-MA931 | Valid: 2026-07-08 – 2028-07-08, Certified Medical Administrative Assistant (CMAA) — National Healthcare Association (NHA) | Certification dates: 2020-04-16, 2026-04-16, CPR/AED & First Aid – BLS — American Healthcare Academy | Certification dates: 09-17-2026-09-17-2028 ID# A4105213
Timeline
Referral Coordinator / Medical Assistant
JAI MEDICAL CENTER
05.2024 - 09.2026
Unit Secretary
LORIEN DIALYSIS
09.2023 - 05.2024
Certified Medical Assistant
EXPRESSCARE URGENT CARE
05.2022 - 06.2023
Certified Medical Assistant
FAMILY HEALTH CONNECTIONS
03.2021 - 02.2022
Certified Medication Technician
FREEDOM TO CHOOSE
05.2020 - 07.2022
Medical Administrative Assistant Certification (CMAA) -
Ashworth College
07.2019 - 01.2020
High School Diploma -
Edmondson Westside High School
09.2006 - 06.2010