Daniela Ruiz

Orthopedic Medical Assistant | Referral Specialist | Legal & DME Coordinator

• Supported orthopedic providers by preparing exam rooms, measuring vital signs, obtaining detailed medical histories, and assisting with diagnostic procedures.
• Referral Specialist managing orthopedic referrals, verifying insurance, and building strong relationships with referring physicians, and legal partners.
• Coordinated marketing outreach for orthopedic services, developing referral pipelines through engagement with primary care offices, physical therapists, and legal firms.
• Managed MVA cases, acting as a liaison between the orthopedic clinic, attorneys, and patients, to ensure timely submission of medical records, bills, and reports.
• DME coordination fitting, ordering, and tracking orthopedic braces, supports, and mobility aids; ensured insurance compliance and accurate documentation.
• Educated patients on orthopedic procedures, post-op care, prescribed medications, refill medication. and pre-authorizations.

Manager

• Delivered excellent customer service by explaining products and services in a friendly and engaging manner, assisting over 50 customers daily.
• Built professional relationships with team members to foster open communication, and quickly resolve issues and conflicts.
• Supported management with business operations, including process improvement, business development, and operational oversight.
• Managed weekly payroll processing, and ensured accurate, timely payouts to employees.
• Oversaw quality assurance by observing employee appearance and performance, ensuring compliance with service standards.
• Organized and promoted new product arrivals by assembling shipments and posting updates on social media to drive engagement.
• Recruited, hired, and trained staff, providing instruction on company policies, and proper operational procedures.
• Addressed and resolved customer complaints regarding service quality, or employee performance, maintaining high customer satisfaction.

Team Leader & Referral Specialist
4 Years of Experience in Clinical and Administrative Healthcare Support

• Led patient preparation in exam rooms, including gathering medical histories, fielding pre-exam questions, and recording vital signs.
• Performed blood draws and ensured timely handoff to laboratory services for daily pickup.
• Managed medication and DME inventory by monitoring stock levels and placing timely replenishment orders.
• Handled pre-authorizations for prescriptions and refills, ensuring timely access to necessary treatments for patients.
• Scheduled appointments, updated electronic medical records (EMRs), and coordinated patient referrals to ensure seamless care continuity.
• Developed and maintained strong collaborative relationships with physicians, and community partners to increase patient referrals and expand service reach.
• Promoted services through direct outreach, presentations, and engagement with healthcare professionals, potential referral sources, and ensured timely follow-up on all referrals.