Open To Work
Zhan'e Gordon
Pensacola
Summary
Detail-oriented Medical Assistant with 12 years in clinical operations, specializing in referral management and patient coordination. Skilled in managing high-volume referrals, verifying insurance, and maintaining electronic health records. Focused on enhancing workflows to elevate patient care and seeking remote roles in care coordination or clinical support while pursuing a Nursing transition.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant/Referral Coordinator
Baptist Cancer Institute
Pensacola
01.2018 - Current
- Verified insurance eligibility and obtained prior authorizations to prevent delays in patient care
- Submitted and managed prior authorization requests for medications, procedures, and diagnostic imaging
- Communicated with insurance carriers to resolve denials and obtain required clinical documentation
- Reviewed patient charts to ensure medical necessity criteria were met prior to submission
- Monitored authorization timelines to prevent treatment interruptions
- Processed 50–75+ patient referrals weekly, ensuring accurate documentation and timely submission to specialty providers
- Facilitated communication among primary care providers, specialists, and insurance carriers to streamline referral processes
- Monitored referral status and followed up to confirm completion of consultations and diagnostic testing, ensuring timely patient care
- Guided patients through referral procedures and specialty appointment requirements to enhance patient understanding and compliance
- Reduced referral processing delays by proactively resolving insurance or documentation issues
- Maintained detailed documentation within EHR systems to support continuity of care
- Managed high-volume inbound and outbound patient communication
- Scheduled specialty appointments and coordinated follow-up care
- Supported quality metrics by identifying care gaps and contacting patients for preventive services
Medication Technician/PCA
Homestead Village
Pensacola
04.2025 - 02.2026
- Taking the patient’s vital signs and recording them.
- Providing basic personal care, such as bathing, dressing, and grooming.
- Assisting the patient in in and out of bed and/or transferring to or from a wheelchair.
- Supported patients in completing daily tasks, such as bathing and dressing.
- Engaged patients in social activities to enhance emotional well-being and reduce isolation.
- Helping the patient prepare meals.
- Educating the patient on proper nutrition.
- Assisting the patient with exercises.
- Round on patients every 2 hours
- Accompanied patients to doctor’s visits and errands to ensure access to necessary care and support.
- Replacing sterile dressings and monitoring wound healing.
- Collecting samples for testing.
- Maintained detailed records of home visits, documenting services provided and time spent to ensure continuity of care.
Medical Assistant
Home Instead
Pensacola
06.2023 - 10.2023
- Assisted with medication administration to ensure residents received timely care.
- Observed and reported changes in residents' conditions to facilitate prompt medical attention.
- Alert nurses of any medical changes
- Assisted with daily ADLs
- Created balanced meal plans to support residents' dietary needs.
- Provided companionship to residents through engaging conversations and activities.
- Organized clients' schedules and planned appointments to enhance their access to healthcare services.
HHA/Sitter
Azalea Trace
Pensacola
03.2022 - 10.2022
- Assisted clients with daily personal tasks, enhancing comfort and dignity.
- Assisted clients with daily tasks to enhance their independence.
- Coordinated client schedules and planned appointments to ensure timely care.
- Arrange transportation to doctors' offices or other outings.
- Reported observed changes in patient health to nursing staff for timely interventions.
- Perform housekeeping tasks, such as laundry, washing dishes, and vacuuming.
Stocker/Greeter
Walmart Supercenter
Pensacola
09.2021 - 04.2022
- Greeted customers warmly, providing accurate information to enhance their shopping experience.
- Executed truck unloading, ensuring timely availability of inventory.
- Stock products on shelves.
- Sort products in the backroom.
- Ensure aisles are neat and area is clean.
- Interacted with vendors and drivers, fostering positive relationships and enhancing service experience.
Medical Assistant
Baptist Medical Park-Urgent Care-Airport
Pensacola
12.2018 - 03.2021
- Administered injections to ensure effective treatment delivery.
- Perform Nursing Task (Injections, Test for Flu, Strep throat, pregnancy and Mono)
- Prepare Patients for X-rays
- Record Vitals
- Give and Read TB skin results
- Drug Screen Collections (Urine, Hair)
- Collect specimens for Lab Testing
- Performed mask fit testing to ensure proper respiratory protection for patients.
- Perform Ear Irrigations
- Peripheral Testing
- Audiometry/ Whisper Testing
- Removal of sutures/staples
- Splint Placements
- Conducted breath and alcohol testing to maintain safety standards.
Medical Assistant/Medical Office Secretary
Sacred Heart Medical Group-Internal Medicine
Gulf Breeze
10.2017 - 11.2019
- Ensured accurate record-keeping through effective patient check-in and check-out processes.
- Verified patient identification and medical insurance prior to service.
- Handled payment processing at time of service to maintain financial accuracy.
- Reconciled daily payments to ensure precise financial reporting.
- Delivered superbills to providers for efficient billing and reimbursement.
- Created daily provider schedules to optimize appointment management and resource allocation.
- Conducted follow-up calls with patients to reinforce care continuity and address concerns.
- Welcomed patients upon arrival, fostering a friendly and inviting atmosphere.
Patient Care Technician
Sacred Heart hospital
Pensacola
01.2016 - 01.2017
- Managed care for up to 25 patients each shift, ensuring timely attention to individual needs.
- Supported treatments prescribed by physician and overseen by registered nurse to enhance patient outcomes.
- Perform daily accuchecks –Check patient blood sugars
- Conducted bladder scans to assess urinary retention in patients.
- Reports findings or changes in physical, mental and emotional conditions for nursing staff.
- Assigned to the Neuroscience floor, but trained to float to the Bariatric surgery (BSU), Cardiology, Oncology, Orthopedic/Joint Center, Respiratory/Renal, Patient Critical Unit (PCU)
- Obtained specimens and sent to laboratory for test-stool and urine
- Instruct patients of supportive devices-back, neck, and TLSO braces
- Implemented use of personal protective equipment to maintain infection control.
- Ordered and maintained medical supplies and equipment to ensure readiness for patient care.
- Managed inventory of medical supplies and instruments to ensure readiness for patient care.
- Complete a patient chart
Certified Nursing Assistant
Southern Oaks Rehabilitation
Pensacola
01.2015 - 01.2016
- Provided long-term care to geriatric patients, supporting their daily needs and promoting overall well-being.
- Measured and recorded patients' vital signs, including blood pressure and heart rate, during clinical assessments.
- Demonstrated clinical expertise and strong communication skills while interacting with patients and colleagues.
- Documented patient information on kiosk computer each shift to ensure accurate and up-to-date records.
- Utilized medical terminology to improve clarity and accuracy in patient care documentation.
- Analyze patients’ skin conditions
- Facilitated engaging activities for residents, promoting social interaction and enhancing quality of life.
Home health Aide/Certified Nursing Assistant
Nurse Finders
Pensacola
01.2014 - 01.2015
- Administered injections to support patient treatment plans
- Chart and document findings of patients
- Observe patient position
- Set up patient care equipment
- Provided companionship to enhance emotional well-being of residents
- Assisted with shopping and outside activities to promote resident engagement and quality of life
- Ability to quickly learn new concepts and skills
Education
Associate of Science - Nursing
Pensacola State College
Pensacola, FL12-2028
Medical Assisting Program - Trade School/Certification
Fortis Institute
Pensacola, FL07-2017
Certified Nursing Assistant - Trade School
Express Training
Pensacola, FL01-2014
High School Diploma -
Booker T. Senior Washing High School
Pensacola08-2012
Skills
- Referral coordination
- Telehealth coordination
- Medical terminology
- Patient triage
- Medication administration
- Vital signs and examinations
- Phlebotomy techniques
- Injection administration
- OB/GYN procedures
- Sterile technique
- Proper sterilization techniques
- Chronic disease management
- Patient-focused care
- Medical terminology
- Telemedicine usage
- Patient flow management
- Appointment scheduling
- Insurance verification
- Pre-authorizations
- Insurance forms processing
- Referral wait list management
- Medical records confidentiality
- Electronic health records
- EMR / EHR
- Practice management software
- Billing software knowledge
- Order facilitator expertise
- Multi-line telephone operation
- Outbound calling
- Data collection management
- Bacteriology analysis
- Diagnostic equipment expertise
- Simple dressings
- Orthopedic splints
- Patient feeding
- Indirect patient care
- Family communication
- Basic life support
- Time management
- Analytical decision-making skills
- Interpersonal communication
- Clear and concise communication
- Compassion
- Strong work ethic
- Adaptable
- Medical office administration
- Procedure assistance
- EKG administration
- Stocking supplies
- Athena chart abstraction
- Indirect patient care
- Athena chart abstraction
- Pre-authorizations
- Referral wait list management
- Insurance verification
- Outbound calling
- Multi-line telephone operation
Certification
• Medical Assistant/Medical Office Secretary, 2837388, 10/2026
• Basic Life Support, American Heart Association, 10/2028
• Bloodborne and Airborne Pathogens
• OSHA/HIPAA
• DOT Certification
• Medication Technician
• Basic Life Support, American Heart Association, 10/2028
• Bloodborne and Airborne Pathogens
• OSHA/HIPAA
• DOT Certification
• Medication Technician
Timeline
Medication Technician/PCA
Homestead Village
04.2025 - 02.2026
Medical Assistant
Home Instead
06.2023 - 10.2023
HHA/Sitter
Azalea Trace
03.2022 - 10.2022
Stocker/Greeter
Walmart Supercenter
09.2021 - 04.2022
Medical Assistant
Baptist Medical Park-Urgent Care-Airport
12.2018 - 03.2021
Medical Assistant/Referral Coordinator
Baptist Cancer Institute
01.2018 - Current
Medical Assistant/Medical Office Secretary
Sacred Heart Medical Group-Internal Medicine
10.2017 - 11.2019
Patient Care Technician
Sacred Heart hospital
01.2016 - 01.2017
Certified Nursing Assistant
Southern Oaks Rehabilitation
01.2015 - 01.2016
Home health Aide/Certified Nursing Assistant
Nurse Finders
01.2014 - 01.2015
Associate of Science - Nursing
Pensacola State College
Medical Assisting Program - Trade School/Certification
Fortis Institute
Certified Nursing Assistant - Trade School
Express Training
High School Diploma -
Booker T. Senior Washing High School