Crystal Grant
Longview,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Radiology Technologist position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Escalations Specialist
Nationstar Mortgage DBA Mr. Cooper
01.2017 - 05.2022
- Inbound manger level calls
- Addressed concerns about mortgage related issues
- Reduced case resolution time by closely monitoring progress and following up with relevant parties as needed.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
Customer Service Representative
Lincare
01.2015 - 11.2016
- Collaborated with healthcare professionals to ensure optimal selection and usage of appropriate DME products for patients.
- Educated patients and caregivers on proper use, cleaning, and storage of various DME items, reducing misuse incidents.
- Demonstrated excellent communication skills when liaising between physicians, nurses, and other healthcare providers regarding patient treatment plans.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
Customer Service
Rotech Healthcare
05.2013 - 02.2014
- Handled over 50 outbound calls daily while providing excellent customer service.
- Performed preventive maintenance on respiratory equipment, prolonging the lifespan of critical devices.
- Ensured accurate recordkeeping of patient information and treatment details, facilitating seamless communication among healthcare providers.
Sales and Support Specialist
Convergys
06.2011 - 05.2013
- Inbound calls for a mobility company
- Support for billing and technical issues
- Identified, qualified and pursued new sales opportunities.
Education
Associate of Applied Science - Radiologic Technology
Kilgore College
Kilgore, TX05.2024
Diploma -
Overton High School
Overton, TX01.2003
Skills
- Escrow
- Tax Experience
- Accounts Receivable
- De-Escalation Techniques
- Complaint Handling
- Health Education
- Diagnostic Imaging
- Patient shielding techniques
- HIPAA
- Patient Education
- Pediatric Imaging
- Portable Radiology
Additional Information - References
- Aretha Williams 903-263-1172
- Dominique Payton 346-733-6122
- Chorcelle Taylor 346-252-8534
Certification
BLS Provider
Affiliations
- American Society of Radiologic Technologies
- Texas Society of Radiologic Technologist
Timeline
Escalations Specialist
Nationstar Mortgage DBA Mr. Cooper
01.2017 - 05.2022
Customer Service Representative
Lincare
01.2015 - 11.2016
Customer Service
Rotech Healthcare
05.2013 - 02.2014
Sales and Support Specialist
Convergys
06.2011 - 05.2013
Associate of Applied Science - Radiologic Technology
Kilgore College
Diploma -
Overton High School
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