Crystal Greenlee
Memphis,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Supportive Team Lead with 5 years of experience leading teams. Expert in following detailed production schedules with a distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
TEAM LEAD
FedEx Trade Networks
03.2021 - Current
- Adjusted equipment to meet different productivity levels.
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
Senior Customs Trade Specialist
FedEx Trade Networks
03.2018 - 01.2021
- · Established adherence to annual training requirements to ensure maintenance of all import knowledge and changes to U.S. Customs rules and regulations.
- · Managed time efficiently to complete all tasks within deadlines.
- · Analyzed documentation, providing proper tariff code for release by U.S. Customs, ensuring proper rate of duty and assignment of special trade preferential programs when eligible
- · Served as a departmental trainer, training new hires and assisting current employees in groups or individual environments regarding all aspects of customs clearance along with interdepartmental procedures.
Senior ECO Import Coordinator
FedEx Trade Networks
06.2011 - 02.2018
- · Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- · Enforced team adherence to safety regulations and protocols.
- · Developed strong working relationships with key stakeholders such as customs brokers and freight forwarders, enhancing the company’s ability to navigate complex import processes successfully.
- · Conducted regular audits of shipping invoices, identifying discrepancies, and resolving billing issues with vendors to reduce costs.
- · Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
Education
Master of Arts - Special Education
University of Memphis
Memphis, TN2025
Bachelor of Arts - Liberal Studies
University of Memphis
Memphis, TN05.2013
Skills
- Technical Skills:
- Excellent Problem Solving and Critical Thinking
- Proficient in Microsoft Word, Excel, and Outlook
- First-rate Motivational Team Building skills
- Exceptional Verbal & Written Communication
- Outstanding Organization, Time Management and Multitasking Skills
- Superb Leadership and Managerial Skill
- Team Collaboration
- Workload Delegation
- Team Monitoring
Certification
Certified Customs Specialist (CCS) - Customs
Timeline
TEAM LEAD
FedEx Trade Networks
03.2021 - Current
Senior Customs Trade Specialist
FedEx Trade Networks
03.2018 - 01.2021
Senior ECO Import Coordinator
FedEx Trade Networks
06.2011 - 02.2018
Master of Arts - Special Education
University of Memphis
Bachelor of Arts - Liberal Studies
University of Memphis
Certified Customs Specialist (CCS) - Customs
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