Work Preference
Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Interests
Timeline
AdministrativeAssistant
Crystal Hall
Open To Work

Crystal Hall

Indianapolis,IN

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

ProofreaderContent ModeratorAccounts Payable ClerkData Entry ClerkCustomer Service Specialist

Work Type

Part TimeFull TimeContract WorkSeasonal Work

Location Preference

RemoteHybrid
Location: Indianapolis, IN
Open to relocation: No

Salary Range

$15/hr - $25/hr

Summary

Analytical Reviewer specializing in application evaluations and client interactions. Skilled in critical analysis and content assessment, providing actionable feedback. Ensures thorough reviews across diverse media while enhancing product quality through insightful recommendations.

Overview

10
10
years of professional experience

Work History

Customer Support Specialist

Ascension Health Care
Indianapolis, Indiana
09.2025 - Current
  • Resolved inquiries via phone, email, and chat support, enhancing customer experience.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Ensured customer satisfaction through clear communication and effective problem resolution.
  • Consulted with customers to identify needs and addressed concerns, fostering trust and loyalty.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Recorded all customer interactions into the database system accurately and completely.
  • Maintained compliance with healthcare regulations and organizational policies consistently.

Application Reviewer

Knowledge Services
Indianapolis, Indiana
09.2022 - 11.2025
  • Review applications for prospective Medicaid Waiver Service Providers
  • Filed supporting documents in Family Social Services Administration folders to ensure organized access for review
  • Handled phone calls and emails from providers and clients regarding Division of Aging, facilitating effective communication and timely assistance

Content Specialist

Legacy.com
Chicago, Illinois
06.2016 - 11.2025
  • Screened online content to determine suitability for posting
  • Ensured accuracy of obituary details and assigned service information for publication
  • Assisted in special projects to align with team goals and enhance overall outcomes
  • Process payments before final review

Reading and Evaluation Specialist

Measurement, Inc.
Durham, North Carolina
04.2016 - 11.2025
  • Evaluated standardized test essays for content, reading comprehension, and mathematical accuracy.
  • Assisted professionals in completing various tasks and special projects.

Literature Text Lesson Writer

Study.com
Mountain View, California
10.2016 - 09.2017
  • Create engaging text lessons to facilitate exploration of diverse literary genres
  • Created engaging educational content for diverse subjects and audiences.
  • Collaborated with subject matter experts to ensure content accuracy and relevance.
  • Edited and revised materials to enhance clarity and readability.
  • Develop instructional flashcards to enhance student understanding across academic subjects

Education

Bachelor of Arts - English

University of Colorado
Denver, CO
12-2015

Associate of Science - General Studies

Walters State Community College
Morristown, TN
05-2000

Skills

  • Written communication
  • Verbal communication
  • Proficient in Microsoft Office
  • Proficient in Google Workspace
  • Organizational skills
  • Time management
  • Team collaboration
  • Remote work
  • Independent flexibility

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

In times like these, it helps to recall that there have always been times like these.
Paul Harvey

Interests

Reading

Writing

Poetry

Animals

Sociology

Music

Art

Theater

Nature

My children

My grandson

My husband and best friend

Timeline

Customer Support Specialist

Ascension Health Care
09.2025 - Current

Application Reviewer

Knowledge Services
09.2022 - 11.2025

Literature Text Lesson Writer

Study.com
10.2016 - 09.2017

Content Specialist

Legacy.com
06.2016 - 11.2025

Reading and Evaluation Specialist

Measurement, Inc.
04.2016 - 11.2025

Bachelor of Arts - English

University of Colorado

Associate of Science - General Studies

Walters State Community College

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Crystal Hall