Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Hannah

Hilliard,FL

Summary

Customer Service Professional with a history of data entry, cashiering, loan processing, Financial Insurance coordinator and Sales. Seeking to acquire and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Sales Associate

Byrider
11.2023 - Current
  • Managed client appointments, ensuring a smooth and efficient sales process from start to finish.
  • Enhanced dealership reputation by delivering exceptional customer service throughout all stages of a car buying process.
  • Collaborated with finance team to secure favorable financing options for customers.
  • Utilized CRM tools to track leads, manage follow-ups, and effectively build client pipelines.
  • Answered telephone and email inquiries from potential customers.
  • Responded to customer enquiries via telephone and email.

Financial Insurance Coordinator

CNAC/JD Byrider
01.2011 - 10.2023
  • My job consists of Insurance verifications for new and existing customers
  • Set up collateral protection insurance to accept payments and oversee to increase revenue in the process
  • Exceed expectations in taking responsibility to review 3000 or more accounts and force place collateral protection
  • Requesting and accepting declaration pages that meet contract requirements and cancelling CPI policies as needed
  • Call Insurance companies to verify credit/refunds owed to our customer
  • Communicate via email with team leaders and team associates regarding payments owed to a portfolio of 1800 accounts or more
  • Reverse and reapply payments and weekly loan edits
  • Responsible for weekly and end of month reports for status and progression of revenue.
  • Handling supplies ordered for our location.
  • Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
  • Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.

Cashier

CNAC/JD Byrider
01.2005 - 01.2011
  • Collect payments and apply to customer loan
  • Assemble deal jackets and loan processing for new deals
  • Answer incoming calls, note collections accounts and disburse call to assigned representative
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Insurance verification and notify customer regarding cancelled policy
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

GED

Skills

    • Self-Motivated
    • Ability to work under pressure
    • Cold-calling
    • Client follow-up
    • Friendly Customer Service
    • Problem-Solving
    • Honest and Dependable
    • Time Management
      • Attention to Detail
      • Multitasking
      • Team Cooperation
      • Work Ethic and Integrity
      • Cash Handling
      • Payment Processing
      • ID Verification
      • Fraud Prevention Awareness

Timeline

Sales Associate

Byrider
11.2023 - Current

Financial Insurance Coordinator

CNAC/JD Byrider
01.2011 - 10.2023

Cashier

CNAC/JD Byrider
01.2005 - 01.2011

GED

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Crystal Hannah