Summary
Overview
Work History
Education
Skills
Certification
Professional Attributes
Timeline
Generic

Crystal Okpoyo

Miramar

Summary

Results-driven Systems Analyst with 5+ years of experience configuring, troubleshooting, and optimizing mission-critical RIS (Radiology Information Systems) environments. Proficient in Microsoft SQL Server, T-SQL, and SSRS; skilled at diagnosing complex software and database issues, deploying enhancements with minimal downtime, and producing clear technical documentation. Adept at collaborating with cross-functional teams, managing change processes, and ensuring system security and data integrity. Known for exercising sound judgment, critical thinking, and strong interpersonal communication to meet operational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

RIS Systems Analyst

ABC Medical Imaging
01.2021 - Current
  • Configure, troubleshoot, and optimize RIS modules to support daily imaging operations, improving system uptime to 99.8%.
  • Analyze and modify RIS application components—tested and implemented 15+ system updates and performance enhancements with zero unplanned downtime.
  • Develop and maintain comprehensive system documentation: technical specifications, configuration guides, and step-by-step troubleshooting procedures.
  • Collaborate with development and QA teams to log, track, and resolve system bugs; reduced bug-backlog by 40% over six months.
  • Provide Level-2 technical support—diagnose and resolve advanced software, database, and integration issues, achieving a 95% first-call resolution rate.
  • Ensure system security and compliance by monitoring user access, configurations, and audit logs in accordance with HIPAA and organizational policies.
  • Lead deployment of new features, patches, and system upgrades using structured change management processes; delivered quarterly releases on schedule.
  • Perform systems analysis to gather user requirements and translate them into functional specifications for RIS enhancements.

SQL & Reporting Specialist

Chiquita Brands
06.2018 - 12.2020
  • Designed and executed complex T-SQL queries and scripts to maintain data integrity and optimize retrieval for logistics reporting.
  • Built and managed SSRS reports and dashboards tracking shipment KPIs, reducing data-request turnaround time by 60%.
  • Consulted with logistics and operations teams to identify workflow challenges and recommend system-based solutions aligned with business objectives.
  • Assisted in the integration of third-party carrier systems via XML interfaces, ensuring seamless exchange of order and tracking data.
  • Monitored and validated system performance, producing detailed audit reports that informed process improvements and compliance initiatives.

Education

Associate of Science - Information Technology

Broward College
Fort Lauderdale, FL
05-2023

Skills

  • RIS Configuration & Optimization
  • Microsoft SQL Server & T-SQL Scripting
  • SSRS Report Development
  • Systems Analysis & Functional Specifications
  • Software Deployment & Change Management
  • Technical Documentation & Training
  • Advanced Troubleshooting & Root-Cause Analysis
  • Data Security, Compliance & Audit Logging
  • Integration & Interface Support
  • Stakeholder Consultation & User Support
  • Software implementation
  • Business analysis
  • HRIS expertise

Certification

  • Microsoft Certified: Azure Data Fundamentals (2022)
  • ITIL Foundation v4 (2021)
  • HIPAA Compliance Training (2020)

Professional Attributes

  • Exercised sound judgment and professionalism in high-pressure clinical environments
  • Strong written and verbal communicator, adept at technical documentation and end-user training
  • Structured and detail-oriented work approach; skilled at prioritizing in fast-paced settings
  • High initiative and discretion in system-related decision-making; proven track record of independently driving projects to completion

Timeline

RIS Systems Analyst

ABC Medical Imaging
01.2021 - Current

SQL & Reporting Specialist

Chiquita Brands
06.2018 - 12.2020

Associate of Science - Information Technology

Broward College

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