Crystal Harrelson
Food Lion
Nichols,SC
28
years of professional experience
Results-driven professional with extensive experience in pricing strategy development and customer segmentation. Known for streamlining processes to reduce errors and enhance operational efficiency, ensuring compliance with pricing regulations while maintaining high levels of customer satisfaction.
Work History
Pricing Coordinator /Key Holder
8 Years 2 Months- Maintained accurate pricing records in internal systems for consistency and compliance.
- Trained new staff on pricing processes and system usage for operational efficiency.
- Streamlined workflow for price changes, reducing processing time and improving accuracy.
- Streamlined the price adjustment process, ensuring timely implementation of changes in line with business needs.
- Enhanced customer satisfaction levels by addressing inquiries related to product pricing and discount structures promptly and professionally.
- Mitigated potential revenue losses by proactively identifying and addressing pricing errors in a timely manner.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
Cashier/Key Holder
5 Years 6 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and resolved issues to enhance satisfaction.
- Maintained clean and organized checkout areas to ensure a positive shopping environment.
- Trained new cashiers on operational procedures and customer service best practices.
- Implemented strategies to reduce transaction times, improving overall efficiency during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Retail Pricing Coordinator
18 Years 2 Months- Coordinated price changes across multiple departments to ensure accuracy and compliance with company policies.
- Ensured compliance with company policies, local regulations, and ethical standards relating to retail pricing practices.
- Streamlined processes, reducing pricing discrepancies and ensuring accurate data entry in the system.
- Maintained an organized work environment, ensuring efficient access to relevant documents and information.
- Improved pricing accuracy by consistently monitoring and updating retail prices.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Formation Operator
2 Years 2 Months- Operated printing machinery to produce high-quality apparel with precision.
- Monitored production lines to ensure adherence to safety and quality standards.
- Trained new operators on equipment usage and safety protocols effectively.
- Implemented process improvements that enhanced workflow efficiency and productivity.
- Conducted routine maintenance on machinery to prevent operational disruptions.
- Provided on-the-job training to newly hired workers and team members.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
Education
High School Diploma
Certificate of Technical Studies - Business/Accounting
Skills
Product pricing
Customer segmentation
Pricing strategy development
Promotional pricing
Teamwork
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking Abilities
Reliability
Excellent communication
Critical thinking
Organizational skills
Effective communication
Decision-making
Relationship building
Computer proficiency
Professionalism
Time management abilities
Adaptability
Timeline
Pricing Coordinator /Key Holder
Food Lion
06.2018 - CurrentRead More
Cashier/Key Holder
Sunny Mart
07.2016 - 01.2022Read More
Retail Pricing Coordinator
Bi Lo
04.2000 - 06.2018Read More
Formation Operator
Pee Dee Tees
08.1998 - 10.2000Read More
Marion High School
High School Diploma
Read More
Marion County Technology
Certificate of Technical Studies from Business/Accounting
Read More