CRYSTAL HATHAWAY
ATLANTA,GA
Summary
Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Tax Appraisal Clerk II
Fulton County
Atlanta
02.2020 - Current
- Receives and verifies tax forms filed by general public and property owners
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
Ramp Technician
Delta Air Lines
Atlanta
08.2018 - 04.2021
- Ensure that customers' baggage and personal belongings are properly loaded/unloaded from the aircraft
- Responsible for ensuring that the aircraft has no physical damage while in my gate
- Safely guide and push out wide and narrow body planes using IATA hand signals.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Document Management
Change Healthcare
Alpharetta
02.2018 - 07.2018
- Managed hospital and office documents
- Ensure accuracy quality among medical coders/doctors/nurses and other healthcare staff
- Maintain charts and solve any issues involving documents
- Connected with medical/providers offices to build relationships and facilitate the retrieval of medical charts within 24 hour project timeline established by Change Healthcare.
Education
Bachelor of Fine Arts - Fashion
American InterContinental University
Atlanta05.2008
Skills
- Results-Oriented
- Quick learner
- Creative problem solver
- Strong client relations
- Exceptional communication skills
- Telephone Etiquette
- Filing systems
- Prioritization
Timeline
Tax Appraisal Clerk II
Fulton County
02.2020 - Current
Ramp Technician
Delta Air Lines
08.2018 - 04.2021
Document Management
Change Healthcare
02.2018 - 07.2018
Bachelor of Fine Arts - Fashion
American InterContinental University