Crystal Hatlewick
Princeton,MN
Summary
Experienced professional with extensive experience in customer service. Proven ability to build strong customer relationships and deliver exceptional service. Skilled in rapid data entry and maintaining accuracy in high-volume transactions, fostering trust and loyalty among clients. Strong work ethic and commitment to excellence in all tasks.
Overview
21
21
years of professional experience
Work History
Teller
Minnco Credit Union
Cambridge, MN.
11.2025 - Current
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Homeschool Teacher
Princeton, MN
08.2010 - Current
- Attended textbooks fairs and homeschool meetings to understand different approaches to subject matter.
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
- Evaluated classical, student-lead and unschooling methodologies for best option.
- Increased student confidence in public speaking by organizing and coaching for presentations and debates.
- Managed homeschool schedules effectively, balancing extracurricular activities with academic requirements for well-rounded development.
- Adapted teaching strategies to overcome challenges in learning retention and comprehension.
Receptionist/Office Assistant
Kivisto Veterinary Clinic
Princeton, MN
05.2025 - 11.2025
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Balanced credit cards and deposits daily and monthly.
Bookkeeper
North Region Pregnancy Center
Roseau, MN
06.2018 - 11.2019
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Completed payroll for employees and maintained detailed records of procedures.
- Computer input of client files, and maintaining all files to ensure confidentiality.
- Kept track of all incoming donations.
Teller
First Tennessee Bank
Jackson, TN.
01.2005 - 04.2006
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
Education
Business
Middle Tennessee State University
Murfreesboro, TNSkills
- Rapid data entry skills
- Professionalism and courtesy
- Cash handling expertise
- Positive
- Strong work ethic
- Listening and comprehension
- Customer relationship building
- Exceptional customer service
- Friendly
Timeline
Teller
Minnco Credit Union
11.2025 - Current
Receptionist/Office Assistant
Kivisto Veterinary Clinic
05.2025 - 11.2025
Bookkeeper
North Region Pregnancy Center
06.2018 - 11.2019
Homeschool Teacher
08.2010 - Current
Teller
First Tennessee Bank
01.2005 - 04.2006
Business
Middle Tennessee State University