Summary
Overview
Work History
Education
Skills
Timeline
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Erin Mitchell

Tahlequah,OK

Summary

Attentive Teller with many years of experience in customer support and problem solving. Personable communicator talented in building rapport with customers and upselling bank products and services. Careful to maintain client confidentiality and bank security standards.

I'm reliable. I'm always on time. I enjoy working and will stay late or come in early as needed. When I take a job, I tend to keep it for years and work to be the best employee I can.

Overview

34
34
years of professional experience

Work History

Teller

Tinker Federal Credit Union
Oklahoma City, OK
12.2016 - 10.2024
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Noticing what services members might need and letting them know how our services might help them

Revenue Recovery Auditor

United Parcel Service (UPS)
Oklahoma City, OK
04.1991 - 10.2022
  • I spent my last 20 years at UPS in this department. Over the years we had different ways of doing our jobs, which changed over the years. In short, we were responsible for ensuring that the shipper charged themselves correctly for the shipping, and making changes accordingly. We did this by pulling packages off the conveyor belt, weighing them, measuring them and scanning them.
  • Learning new equipment when we got new scanners every few years
  • Lifting and moving packages
  • Taking monthly tests on the computer to stay qualified for our jobs
  • Annual safety training, with follow up testing on the computer

Cashier

Zaxby's Chicken Fingers & Buffalo Wings
Moore, OK
12.2015 - 12.2016
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided customers with the best service

Education

Bachelor of Science - General Studies

University of Central Oklahoma
Edmond, OK
05-2000

Skills

  • Excellent communication skills
  • Account updating
  • Drawer balancing
  • Math aptitude
  • Currency and coin counter
  • Rapid data entry skills
  • Compliance, banking laws, and regulations
  • Safe and vault operation
  • Rapid 10-key data entry
  • Cheerful
  • Fraud detection
  • Relationship building and management
  • Exceptional customer service
  • Friendly
  • Reliable
  • Financial software
  • Cash handling expertise

Timeline

Teller

Tinker Federal Credit Union
12.2016 - 10.2024

Cashier

Zaxby's Chicken Fingers & Buffalo Wings
12.2015 - 12.2016

Revenue Recovery Auditor

United Parcel Service (UPS)
04.1991 - 10.2022

Bachelor of Science - General Studies

University of Central Oklahoma

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Erin Mitchell