Kirsten Heard
Denton
Summary
Detail-oriented and customer-focused professional with strong experience in cash handling, administrative support, and high-volume customer service. Skilled in financial transactions, front-desk operations, multitasking, and maintaining accuracy in fast paced environments. Seeking a role in banking, healthcare administration, reception, or customer service where excellent communication and organizational abilities can support team and company success.
Overview
15
15
years of professional experience
Work History
Teller
Cliffs Check Cashing
04.2025 - Current
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record keeping.
- Assisted customers with check cashing services while providing excellent customer service support.
- Maintained knowledge of financial products to answer inquiries and promote services effectively.
- Balanced cash drawer daily, identifying discrepancies and resolving issues promptly.
- Handled various accounting transactions.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Received loan and utility payments, sending funds to correct destinations.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Cross-sold credit cards, loans and other bank products.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
- Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
Customer Service Cashier
Braum's Ice Cream & Dairy Store
08.2021 - 03.2025
- Processed customer orders and accurately handled payment transactions.
- Collaborated with team members to ensure smooth store operations.
- Monitored cash register accuracy and handled discrepancies promptly.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Collaborated with team members to streamline food preparation processes.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Prepared variety of menu items following specific recipes to ensure customer satisfaction.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Warehouse Order Picker
Amazon Fulfillment Center
11.2020 - 01.2021
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
- Maintained a safe working environment by adhering to OSHA guidelines and proper use of personal protective equipment.
- Upheld quality standards by inspecting products during the order picking process, ensuring only undamaged items reach customers.
- Displayed flexibility by adapting to changes in workload, shift schedules, and warehouse priorities as necessary for business continuity.
- Contributed to warehouse cleanliness by regularly disposing of waste materials and maintaining orderly workstations.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
Grill Cook
Texas Health Presbyterian Hospital
02.2019 - 10.2020
- Prepared and grilled a variety of meats and vegetables to meet customer preferences.
- Maintained cleanliness and organization of grill station, adhering to health and safety standards.
- Implemented efficient workflow processes to reduce cooking times while maintaining food quality standards.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Achieved recognition for outstanding performance during peak dining hours.
- Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
- Checked freshness and quality of ingredients.
- Restocked stations and supplies during slower periods between rushes.
- Followed recipes and cooking techniques for consistent results.
- Washed, peeled and seeded fruits and vegetables to prepare for consumption.
- Modified recipes according to dietary requirements.
- Increased repeat customers with consistent preparation of high-quality grilled foods.
- Developed signature marinade that became customer favorite.
- Established and maintained productive staff relationships for positive working environments.
- Collaborated with fellow cooks to streamline kitchen processes for increased efficiency.
- Stored and handled goods correctly to maintain freshness and condition.
- Efficiently managed time by prioritizing tasks according to importance and urgency.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
Shift Manager
Braum's Ice Cream & Dairy Store
06.2011 - 07.2018
- Supervised daily operations to ensure optimal workflow and team efficiency
- Trained and mentored staff on safety protocols and operational procedures
- Implemented process improvements, enhancing productivity and reducing downtime
- Managed inventory control systems, ensuring accurate stock levels and timely replenishment
- Resolved customer issues promptly, improving satisfaction and retention rates
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Education
High School Diploma -
Denton High School
Denton, TXSkills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Transaction processing accuracy
- Rapid data entry skills
- Account management
- Hospitality and accommodation
- Administrative and front desk support
- Money transfers and bill payments
- Sales and product knowledge
- Fast-paced multitasking
- Data entry and record keeping
- Food service operations and sanitation
- Basic computer skills
- Team support and collaboration
- Administrative and reception duties
- Customer service
- Attention to detail
- Team leadership
- Excellent communication skills
- Sales and Cross-selling
- Listening and comprehension
- Patience and empathy
- Cash handling
- Positive
- Fraud prevention awareness
- Confidential information handling
- Phone and email communication
Languages
English
Full Professional
Timeline
Teller
Cliffs Check Cashing
04.2025 - Current
Customer Service Cashier
Braum's Ice Cream & Dairy Store
08.2021 - 03.2025
Warehouse Order Picker
Amazon Fulfillment Center
11.2020 - 01.2021
Grill Cook
Texas Health Presbyterian Hospital
02.2019 - 10.2020
Shift Manager
Braum's Ice Cream & Dairy Store
06.2011 - 07.2018
High School Diploma -
Denton High School